Last updated: July 2026
Find quick answers about electric bikes, private-land e-scooters, delivery, Klarna, returns, warranty, repairs, servicing, UK legality and buying advice.
Browse our products, add your chosen item to the cart, and complete checkout using our secure payment system. You will receive an email confirmation once your order has been placed.
We accept major debit and credit cards, PayPal, Klarna, Shop Pay and other secure payment methods shown at checkout.
Yes, Klarna may be available at checkout, subject to Klarna's approval, eligibility checks and terms. Available payment options will be shown during checkout.
If your order has not yet been dispatched, please get in touch with us at support@electricscooterslondon.com as soon as possible at support@electricscooterslondon.com. If the order has already been dispatched or delivered, you may still have cancellation rights under our Returns & Refunds Policy.
Most orders are dispatched within 1–2 working days, unless a different dispatch time is shown on the product page. Delivery usually takes 3–5 working days after dispatch. Tracking details will normally be sent by email once your order has shipped.
We offer free shipping on orders over £99 within the UK, unless otherwise stated. Any delivery charges will be shown at checkout before you place your order.
Our main service area is the UK. For international orders, please get in touch with us before purchasing so we can confirm availability, shipping cost, delivery options and support arrangements.
Collection may be available for selected products. Please get in touch with us before visiting so we can confirm stock availability, collection times and whether assembly or preparation is required.
If you bought online or by phone as a consumer, you normally have the right to cancel your order within 14 calendar days from the day after delivery. After telling us you wish to cancel, you normally have a further 14 calendar days to return the goods.
You may inspect a product in the same way you would in a shop. However, if the product has been used, ridden, damaged, modified, returned incomplete, returned dirty, or handled beyond what is necessary for inspection, a reasonable deduction may apply.
Please read our Returns & Refunds Policy before returning any item.
For change-of-mind returns, the customer is normally responsible for return shipping costs. If the item is confirmed as faulty, damaged on arrival or not as described, we will cover reasonable return shipping costs or arrange collection where appropriate.
We do not charge restocking fees for statutory cancellation returns. However, a reasonable deduction may apply if the item has been used beyond inspection, damaged, marked, modified, returned incomplete, or returned in a condition that reduces its value.
Please email support@electricscooterslondon.com with your order number, full name, the item you wish to return and the reason for return. Please wait for our return instructions before sending anything back.
Yes. Our standard warranty period is 6 months from the date the customer receives the product, unless a different warranty period is clearly stated on the product page or confirmed by the manufacturer. Warranty coverage may vary depending on the brand, model, component and manufacturer terms.
Warranty is in addition to your statutory rights under UK law. Please read our Warranty Policy for full details.
We provide after-sales support, product advice, troubleshooting, diagnostics, replacement parts, repairs and servicing from our London workshop where applicable. If you need help, please get in touch with us with your order number, product model, a clear description of the issue, photos or a short video where useful, and any error codes shown on the display.
Yes. We offer diagnostics, repairs and servicing for many electric bikes and private-land e-scooters. This may include brake adjustments, tyre changes, puncture repairs, battery checks, charger checks, display/controller troubleshooting, wiring checks and general maintenance.
Please visit our Repairs & Servicing page or contact us before bringing a product in.
Yes. Electric bikes and e-scooters are vehicles and require regular inspection, servicing and maintenance, like any other vehicle. Brakes, tyres, bolts, folding mechanisms, lights, cables, batteries, chargers and moving parts should be checked regularly.
Electric bikes that comply with the Electrically Assisted Pedal Cycle (EAPC) rules can be used like normal bicycles in the UK. This generally means the bike must have pedals, the motor must not exceed 250W continuous rated power, motor assistance must cut off at 15.5 mph / 25 km/h, and the rider must be aged 14 or over.
No. High-powered, modified, unlocked, throttle-controlled, or off-road models may not be road-legal unless they meet the required legal conditions. Customers are responsible for checking whether a product is suitable and legal for their intended use before riding.
Privately owned e-scooters are currently not permitted for use on UK public roads, pavements, cycle lanes, parks or other public places. They may only be used on private land with the landowner's permission.
The UK has run rental e-scooter trials, and while the law may change in the future, privately owned e-scooters remain restricted to private land. Customers should always check current law before using an e-scooter.
Think about how you will use it, where you will store it, your height and weight, the riding you plan to do, battery range, motor type, tyre size, brakes, legal use and after-sales support. If you are unsure, contact us before buying, and we will help you choose a suitable model.
Advertised range is usually an estimate. Real-world range depends on rider weight, hills, wind, temperature, tyre pressure, riding mode, speed, battery age, load, Terrain, and maintenance.
Test rides may be available for selected electric bike models by appointment. Please get in touch with us before visiting so we can confirm availability.
Electric Scooters London / ECOMOVE UK Ltd is based at 11 Campbell Road, Twickenham, London TW2 5BY, United Kingdom.
Our normal opening hours are Monday to Friday, 10:00 am to 5:00 pm. We are closed on Saturday and Sunday. Opening hours may vary during public holidays, staff training, supplier visits or workshop closures.
You can email us at support@electricscooterslondon.com, call us on 020 8703 5387, use our live chat, or visit our Contact Us page.
