Last updated: 31 July 2026
This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, place an order, create an account, contact us, use our workshop, request a return, repair, or warranty assessment, subscribe to marketing communications, leave a review, or otherwise interact with us.
It reflects applicable UK data protection and electronic communications law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 (PECR), and amendments introduced by the Data (Use and Access) Act 2025.
ECOMOVE UK Ltd is the controller of the personal information described in this policy unless another organisation is identified as a separate controller.
Legal entity: ECOMOVE UK Ltd
Trading name: Electric Scooters London
Company number: 12086772
Registered in: England and Wales
Our privacy contact is available at support@electricscooterslondon.com. Full postal and company details appear in Section 22.
This policy applies to personal information we control through:
Other organisations, including payment providers, finance companies, social-media platforms and manufacturers, may act as separate controllers for their own processing. Their privacy notices apply to that activity.
This policy focuses on UK law. Where we actively offer goods or services to a person in another country, the mandatory data protection rights in that country may also apply.
The information collected depends on how you interact with us and may include:
We collect information:
If someone provides us with another person's information, they should have the authority to do so and, where appropriate, direct that person to this policy.
Information needed to form or perform a contract is mandatory where requested. For example, we normally require your name, contact details, delivery address, order information and payment confirmation to accept and fulfil an order. We may require product, fault, serial number, and collection information to assess a repair, return, or warranty claim.
If required information is not provided, we may be unable to process an order, provide the requested service, verify authority, arrange delivery or determine a claim.
Marketing subscriptions, optional account fields, surveys and most review content are voluntary. Refusing optional information does not prevent an ordinary purchase.
We use personal information only where a lawful basis applies. More than one basis may apply to the same activity.
We use information to answer pre-purchase requests, process and fulfil orders, take payment, provide accounts, arrange delivery or collection, handle returns and refunds, perform repairs or servicing, provide contractual support and communicate about those services.
We use information where necessary for tax and accounting records, product safety duties, recalls, consumer protection, court orders, regulatory requests, and other obligations imposed by law.
We may use information where necessary for our legitimate interests or those of another person, provided your rights do not override those interests. These interests include:
For ordinary legitimate interests, we consider necessity, reasonable expectations and the effect on individuals. Where a recognised legitimate interest introduced under updated UK law applies, we use it only for the purposes and subject to the conditions specified by law.
We rely on consent where required, including for certain marketing, non-essential cookies or similar technologies, and some uses of information that you voluntarily provide. Consent can be withdrawn at any time. Withdrawal does not make earlier lawful processing unlawful.
In a rare emergency, we may process or disclose information where necessary to protect someone’s life—for example, an immediate battery fire, serious injury, or urgent product safety situation.
Please do not send health information, identification documents or other sensitive information unless it is reasonably necessary. A photograph or video submitted for a product problem may incidentally reveal a person, home, vehicle registration or other private information; crop or obscure anything that is not relevant where practical.
If health or other special-category information is genuinely relevant—for example, to explain an injury, an accessibility requirement, or an urgent safety incident—we process it only where both a lawful basis and an additional legal condition apply. Depending on the facts, this may include explicit consent, legal claims or vital interests.
Information concerning alleged fraud, theft, or another offence is processed only where lawful and necessary, subject to the applicable conditions under the Data Protection Act 2018 and appropriate safeguards.
Payments are handled by third-party providers such as Shopify Payments, Shop Pay, PayPal, Klarna or another option displayed at checkout. Those providers may act as separate controllers and use information for payment processing, identity and fraud checks, account administration, affordability or credit checks, refunds and regulatory compliance.
A finance, payment, or fraud-prevention provider may use automated assessment or profiling and may decide with a legal or similarly significant effect, such as declining finance or a transaction. Its own privacy notice should explain the information, logic, consequences and available rights, including how to request human review where applicable.
Electric Scooters London does not normally make a final decision producing a legal or similarly significant effect solely by automated processing. Automated risk indicators may flag an order for manual review. If this changes, we will update this policy and provide the information and safeguards required by law.
We share only the information reasonably required to fulfil the relevant task. Depending on the case, this may include your name, address, telephone number, email address, order number, product, serial number, tracking details, fault description, photographs, video and diagnostic information.
Recipients may include couriers, fulfilment warehouses, dropshipping partners, suppliers, manufacturers, distributors, authorised repair centres, independent technicians and parts providers.
Some manufacturers and technical-support teams are outside the UK. Before sending detailed photographs, video, or correspondence to them, we limit the material to what is reasonably necessary and use an applicable international transfer mechanism where required.
Do not include unrelated people, documents, vehicle registrations, addresses or private areas in a diagnostic image or video where they are not needed.
We may send email, SMS or similar electronic marketing where:
For the customer soft opt-in, we must have obtained your contact details during a sale or genuine negotiation for a sale; the marketing must concern our own similar products or services; we must have offered a clear opt-out when collecting the details; and every message must include an easy opt-out.
We do not rely on the customer soft opt-in for bought-in lists, unrelated prospective contacts or another organisation's customers. We do not sell, rent or trade customer marketing lists.
You can unsubscribe at any time using the link in an email or by contacting support@electricscooterslondon.com. We will action the objection as soon as reasonably possible and keep only the minimal suppression information needed to prevent further marketing.
Our website uses cookies and other storage or access technologies, including pixels, tags, local storage, SDKs and similar identifiers. They may be placed or accessed by an approved third party or us.
These technologies may be used for:
We use Shopify's customer-privacy tools and consent interface to help manage choices. Where consent is legally required, the relevant non-essential technology should not be activated before consent. You can accept, reject or manage available categories and later withdraw consent through the website's cookie or privacy-preference controls.
Some limited technologies may be used without consent where a PECR exception applies, including strictly necessary functions and, where all statutory conditions are met, certain service measurement or statistical uses. We still provide clear information and any opt-out required by law.
Browser or device controls can also block or delete stored information, but they may not override the website's consent choice. They may affect the basket, checkout, login, preferences, or embedded functions.
The current cookie banner or preference interface should provide more specific information about enabled providers, purposes and durations. Because applications and integrations change, those live details form part of this notice.
Where enabled and permitted by your choices, services may include Shopify Analytics, Google Analytics or Google Ads, Meta/Facebook, TikTok, review applications, customer chat services, product recommendation tools, YouTube videos, Tree-Nation widgets, and similar integrations.
These services may receive device and browser data, IP addresses, cookies or advertising identifiers, pages or products viewed, ad interactions, approximate location, and purchase or campaign-attribution events. The exact information depends on the service and configuration.
We use this information to secure and improve the website, understand aggregated performance, measure advertising and, with valid consent where required, provide personalised advertising or audiences.
We do not sell personal information for money. Advertising-related disclosures are made only where we have an appropriate lawful basis and the required PECR consent or exception. Separate platforms may act as their own controllers under their privacy notices.
Where necessary and lawful, recipients may include:
Service providers acting for us may use information only for authorised purposes and in accordance with appropriate contractual, confidentiality, and security obligations. A separate controller determines its own purposes and is responsible for its own compliance.
Some providers, manufacturers, support teams or their infrastructure are located outside the UK. This can involve a restricted transfer of personal information.
Where transfer rules apply, we use a lawful mechanism such as:
Where required, we complete a transfer risk assessment or data-protection test to consider whether protection will be materially lower after transfer and whether additional safeguards are needed.
Contact us if you would like more information about the safeguard used for a relevant transfer. We may provide a summary or redacted copy where necessary to protect confidential or security information.
We retain personal information only for as long as reasonably necessary for the purpose, taking into account legal duties, tax and accounting rules, product safety, the relationship with the customer, dispute and limitation periods, fraud risk, and the need to establish or defend claims.
Typical periods are:
We securely delete information or anonymise it when it is no longer required. Properly anonymised information that no longer identifies a person may be used for reporting, safety analysis and service improvement.
We use proportionate technical and organisational measures designed to protect information against unauthorised access, accidental loss, destruction, alteration, disclosure and misuse. Measures may include access controls, authentication, staff confidentiality, protected platforms, security updates, backups, minimisation and supplier due diligence.
No internet, email, cloud, or payment system can be guaranteed to be completely secure. Do not send unnecessary identity documents, financial information or sensitive material through ordinary email or social media. We may provide a safer method where appropriate.
Customers are responsible for protecting their account credentials and for promptly notifying us if they suspect unauthorised account activity or a message falsely claiming to be from us.
Depending on the processing and lawful basis, you may have the right to:
Rights are not absolute. For example, we may retain information needed for tax records, product safety, fraud prevention or legal claims even after an erasure request.
To exercise a right, email support@electricscooterslondon.com or use our contact form. Describe your request and the account, order or contact details needed to locate the information.
We may request proportionate evidence of identity or authority where necessary to prevent unauthorised disclosure. We normally respond within one month after receiving a valid request or completing necessary identity checks. The law permits an extension for certain complex or multiple requests, and we will explain any extension. We do not normally charge a fee, but the law permits limited charges or refusal in specific circumstances, such as a manifestly unfounded or excessive request.
Purchases, customer accounts, finance applications, warranty claims and workshop contracts are intended to be made by adults aged 18 or over. Products designed for children must be purchased, registered and managed by a parent, guardian or other responsible adult.
Children may nevertheless view our website or appear incidentally in a product-safety or support submission. Where an online service is reasonably likely to be accessed by children, we take their higher protection needs into account, including minimising collection, limiting profiling and advertising, using age-appropriate explanations where needed and applying privacy-protective defaults.
We do not knowingly invite a child to create a customer account, subscribe to marketing or provide unnecessary personal information. If you believe a child has submitted information without appropriate authority, contact us so we can restrict, correct or delete it where appropriate.
Our website may contain links to or embedded content from manufacturers, payment providers, finance companies, couriers, review services, social media, video platforms, maps, chat, Tree-Nation, or other external services.
A separate service may collect information when you interact with it and may act as an independent controller. Its own privacy and cookie notices apply. We are not responsible for a third party's independent website, security or processing, although we remain responsible for selecting and configuring our own processors as required by law.
You can make a data protection complaint by emailing support@electricscooterslondon.com, using our contact form, telephoning us, or writing to the trading address in Section 22. Please state that the matter is a data protection complaint and provide sufficient information for us to investigate.
We will:
If you remain dissatisfied, you may complain to the UK supervisory authority:
Information Commissioner's OfficeYou may also have the right to contact a supervisory authority in another country where its law applies.
We may update this policy to reflect legal, regulatory, platform, supplier or business changes. The "Last updated" date shows the latest published version.
If a change materially affects how we use information already collected, we will provide an additional notice or seek consent where required. A policy update does not retrospectively make an unlawful use lawful.
Privacy contact:
support@electricscooterslondon.com
Telephone:
020 8703 5387
Contact form:
Contact Electric Scooters London
Trading and workshop address:
Electric Scooters London / ECOMOVE UK Ltd
11 Campbell Road
Twickenham
London TW2 5BY
United Kingdom
Registered office:
ECOMOVE UK Ltd
First Floor Left
33 Roebuck Road
Hainault Business Park
Hainault, Ilford IG6 3TZ
England
