Six-Month Limited Commercial Warranty

Last updated: 31 July 2026

This policy applies to qualifying products purchased directly from ECOMOVE UK Ltd, trading as Electric Scooters London. Please read it together with our Returns & Refunds Policy, the product description, the user manual, the safety instructions, and the Legal Policy.

This version applies to orders placed on or after the date it is published. It does not retrospectively reduce a longer express warranty or guarantee that formed part of an earlier sale.

1) Warranty Provider and Territory

The provider and guarantor of this commercial warranty is:

This commercial warranty is provided without additional charge and has a territorial scope limited to the United Kingdom. Transport and service options may differ for Northern Ireland, islands, remote postcodes and destinations affected by lithium-battery carrier restrictions. Mandatory rights applying to a sale or delivery outside the United Kingdom remain unaffected.

2) Exact Warranty Period

Our commercial warranty begins on the date the customer receives the product and ends six calendar months later. Electric Scooters London does not provide commercial-warranty cover beyond those six months.

• A commercial-warranty claim must be reported to us before the six-month period expires.
• Diagnosis, repair, supply of a part or replacement under this warranty does not restart, renew or extend the original six-month period.
• A repaired product, replacement product or replacement component supplied under this commercial warranty is covered only for the unexpired balance of the original six-month period.
• The warranty is issued to the original retail customer named on the order or other proof of purchase and is not transferable without our prior written agreement.

These limits apply only to this voluntary commercial warranty. They do not shorten any statutory rights that apply to the original goods or to a statutory repair or replacement.

3) Commercial Warranty and Statutory Rights

Goods supplied to a consumer must be of satisfactory quality, fit for a particular purpose made known to us where applicable, and as described. Depending on the facts and legal conditions, statutory remedies may include the short-term right to reject, repair or replacement, a price reduction or the final right to reject.

Within the first six months, a fault relevant to repair, replacement, price reduction or final rejection is generally presumed to have existed at delivery unless we establish otherwise or the presumption is incompatible with the nature of the goods or fault. This does not mean that every problem within six months is automatically a manufacturing defect. Damage caused after delivery, ordinary wear, misuse, impact, inadequate maintenance, water ingress, alteration and other external causes are not inherent faults.

After six months, a customer seeking a statutory remedy will normally need to provide evidence that the underlying defect or cause existed at the time the product was supplied. The fact that court proceedings may be brought within a longer limitation period does not mean that every product must remain fault-free or that every repair must be free throughout that period.

4) What the Commercial Warranty Covers

Subject to every condition and exclusion in this policy, the commercial warranty covers a confirmed manufacturing defect arising during the six months in the following original components where fitted:

• battery pack and original battery-management electronics;
• motor;
• controller;
• display;
• original charger;
• throttle, pedal-assist sensor or speed sensor;
• main electrical wiring and original lights; and
• frame and rigid structural fork, excluding finishes, bearings, suspension parts and damage caused by impact, overloading, corrosion, misuse or modification.

Cover applies to the defective component, not automatically to the complete product. Mechanical adjustment, servicing, deterioration, consumable parts, and damage from external causes are outside this commercial warranty, even if they occur within the six months.

5) Conditions of Cover

To rely on this commercial warranty, the customer must:

• have purchased the product directly from Electric Scooters London;
• provide the order number, receipt, payment record or other satisfactory proof of purchase;
• report the alleged defect during the six-month warranty period and as soon as reasonably possible after noticing it;
• stop using the product if continued use could be unsafe or could worsen the damage;
• provide the information and reasonable evidence listed in Section 6;
• make the complete product, charger, keys and relevant accessories available for reasonable inspection and testing;
• follow the user manual, safety instructions, charging instructions, stated load limits and maintenance requirements;
• preserve the product, diagnostic data and removed parts while the claim is being assessed; and
• cooperate with reasonable troubleshooting, inspection, return and collection arrangements.

Failure to meet a condition does not permit us to refuse an unrelated valid statutory claim. Under this commercial warranty, however, cover may be refused where the failure caused or contributed to the reported problem, increased the damage, made safe inspection impossible or materially prevented us from determining the cause.

6) How to Make a Claim

Email support@electricscooterslondon.com before returning, dismantling, or commissioning the product. Provide, so far as reasonably available:

• your full name, address, telephone number and order number;
• the product brand, model, serial number, frame number or motor number;
• the current mileage or usage figure;
• a precise description of the symptoms, when they began and the events immediately before the problem;
• all display warnings and error codes;
• clear photographs of the complete product, affected area, tyres, controls, display and serial labels;
• a short video that demonstrates the alleged fault where safe and reasonably possible;
• details of any collision, fall, impact, water exposure, storage issue, modification, speed-setting change or previous repair; and
• relevant maintenance or service records where the condition or maintenance of the product may have caused or contributed to the issue.

Photographs, videos and remote troubleshooting are preliminary evidence only. They may avoid unnecessary transport, but they do not replace physical inspection when reasonably required.

Do not open a battery, motor or controller; alter wiring; dispose of a component; arrange a third-party repair; or send the product using an unapproved carrier while a claim is being assessed. If urgent action is reasonably necessary to prevent injury or further damage, make the product safe and retain photographs, video, removed parts, reports and invoices.

7) Assessment, Inspection and Evidence

We may inspect and test the product before accepting or refusing a commercial-warranty claim. Workshop intake, collection, an error code, loss of function or preliminary troubleshooting does not mean that a claim has been accepted.

Assessment may include:

• checking error codes, firmware, settings, diagnostic data and mileage;
• testing the battery, charger, motor, controller, display, sensors and wiring;
• examining water indicators, seals, connectors, corrosion, contamination and heat damage;
• examining tyres, brakes, wheels, fasteners, bearings, folding parts and suspension;
• checking for impact, overloading, tampering, incompatible parts, altered wiring or speed-unlocking; and
• obtaining technical information from the manufacturer, distributor or component supplier.

The decision will be based on the balance of the available technical evidence, including the product's age, mileage, condition, maintenance and reported use. We may refuse the commercial-warranty claim where evidence shows that there is no defect, the alleged condition is normal, or an excluded cause produced or materially contributed to the problem.

8) Maintenance and Owner Responsibilities

Electric bikes and e-scooters are vehicles with parts that loosen, wear out, require adjustment, and must be checked regularly. Routine maintenance is the owner's responsibility and is not covered under the warranty.

The owner is responsible for pre-ride safety checks and appropriate servicing, including:

• checking and tightening fasteners, handlebars and folding mechanisms;
• checking brakes, tyres, wheels, spokes, chains, cables and suspension;
• maintaining the specified tyre pressure and replacing worn or damaged tyres;
• keeping the product clean, reasonably dry and protected from damp, salt and prolonged outdoor storage;
• charging and storing the battery exactly as instructed and using only the correct approved charger; and
• stopping use when any looseness, warning, abnormal heat, noise, smell, handling change or other unsafe condition appears.

We may request relevant maintenance evidence. The absence of a service receipt does not automatically invalidate a statutory claim. Still, the commercial warranty does not cover an issue caused or materially contributed to by missed checks, adjustment or maintenance.

9) What the Commercial Warranty Does Not Cover

To the fullest extent permitted by law, this commercial warranty does not cover:

• routine servicing, setup, cleaning, lubrication, tightening or adjustment;
• normal wear and tear or deterioration consistent with age, mileage and use;
• punctures, cuts, tyre wear, incorrect tyre pressure or damage from road or trail debris;
• wear or replacement of tyres, tubes, tubeless sealant, brake pads, discs, cables, chains, belts, sprockets, cassettes, bearings, bushings, grips, pedals, saddles, suspension seals or similar consumables;
• cosmetic marks, scratches, chips, dents, fading, discolouration, surface corrosion or finish deterioration arising after delivery;
• collision, falling, dropping, impact, crash damage, kerb strikes, potholes, jumps, stunts, racing or repeated extreme use;
• misuse, reckless use, use outside the instructions or use by a rider for whom the product is unsuitable;
• overloading or exceeding any rider, cargo, gradient, temperature, terrain or other stated limit;
• commercial delivery, courier, fleet, rental, hire, training or competition use unless we expressly agreed written cover before purchase;
• water ingress, flooding, submersion, pressure washing, salt exposure, mud or sand ingress, condensation, corrosion, damp storage or prolonged outdoor storage;
• incorrect assembly, setup, adjustment or maintenance performed by the customer or a third party;
• continued use after a fault, warning sign or unsafe condition became apparent;
• use of an incorrect or unapproved charger, battery, controller, display, motor, tyre, part or accessory;
• deep discharge, unsuitable charging or storage, opening a battery case, damaged charge ports or failure to follow battery instructions;
• speed-unlocking, tuning, removal of restrictions, firmware alteration, controller changes or modification of electrical settings;
• unauthorised dismantling, repair, welding, wiring alteration or fitment of non-approved parts;
• faults caused by theft, vandalism, fire, seizure, impoundment, animals, contamination or another external event; or
• a condition that was expressly disclosed before purchase or should reasonably have been apparent on an agreed used, ex-display or graded product.

An exclusion will be applied to the reported problem only where it is relevant. For example, modification of one component does not automatically defeat an unrelated statutory claim concerning another component unless the modification caused or contributed to that issue.

10) Water Resistance and Corrosion

Water-resistant does not mean waterproof. An IP rating does not permit submersion, pressure washing, standing-water use or unlimited exposure to rain. Seals also deteriorate through age, impact, opening, contamination and maintenance.

This commercial warranty excludes water ingress, corrosion and contamination damage. That exclusion does not remove a statutory claim where the customer establishes that the product failed to meet an express description or contained an inherent manufacturing defect unrelated to use beyond its stated resistance.

11) Batteries and Chargers

The original battery and charger are covered only against a confirmed manufacturing defect during the six-month warranty period. Battery capacity and range naturally vary and reduce with age, charging cycles, temperature and use.

Reduced range alone is not proof of a defective battery. Range is affected by rider and cargo weight, terrain, gradients, temperature, wind, tyre pressure, riding mode, acceleration, speed, storage, battery age and charging history.

Damage or deterioration caused by deep discharge, prolonged storage while empty or full, unsuitable temperature, impact, water ingress, corrosion, an opened casing, a damaged port, an incompatible charger or failure to follow charging instructions is not covered by this commercial warranty.

12) Our Commercial-Warranty Remedies

If we accept a claim under this commercial warranty, we will choose the reasonable commercial-warranty remedy. Subject to availability and safety, that remedy may be:

• technical correction or setup guidance;
• supply of a replacement component;
• repair by us, an authorised contractor, manufacturer or distributor; or
• replacement with the same model or a product of reasonably equivalent specification where repair is not commercially reasonable.

Replacement parts may be new, refurbished or functionally equivalent and must be suitable for the product. Removed parts become our property when replaced under this commercial warranty, unless the law requires otherwise.

A full refund, price reduction or complete product replacement is not an automatic remedy under this commercial warranty. Those remedies may nevertheless be available separately where the legal conditions for a statutory remedy are met.

No repair, component or replacement supplied under this commercial warranty extends the original six-month expiry date.

13) Returns, Collection and Charges

Contact us and obtain return instructions before sending a product. An unarranged return may be refused by a carrier, delayed, unsafe or impossible to identify. Do not send a visibly damaged lithium battery through a standard courier.

The customer must provide safe, strong and courier-acceptable packaging, follow our packing instructions, protect vulnerable parts, remove loose accessories where instructed and make the product available at the agreed time. We strongly recommend retaining the original box and inserts. Original packaging is not an absolute condition of a statutory claim, but suitable packaging is required for safe transport.

For a claim pursued only under this voluntary commercial warranty, this is a return-to-base warranty. Unless we agree otherwise or mandatory law requires a different arrangement, the customer is responsible for delivering or safely sending the product to our Twickenham workshop. If we confirm a covered commercial warranty defect, we will provide the accepted remedy without a diagnostic, labour, or parts charge and will pay reasonable standard UK redelivery charges.

If a statutory fault is established, we will bear the reasonable costs required by law for the applicable repair, replacement, or return. Please obtain our agreement before booking an expensive recovery or specialist carrier.

If inspection finds no fault or finds an excluded, customer-caused or maintenance condition, the customer may be responsible for a reasonable diagnostic fee, collection, return transport, safe packaging, parts and any repair labour that the customer approves. We will disclose applicable charges before chargeable repair work is carried out. A failed collection caused by absence, refusal, unsafe packaging or an unavailable product may also be charged at the avoidable carrier cost.

14) Legal Use and E-Scooter Claims

Privately owned e-scooters are not permitted on UK public roads, pavements, cycle lanes, parks or other public places. They may be used only on private land with the landowner's permission. High-powered or non-EAPC electric bikes may also be restricted to private-land use unless all motor-vehicle requirements are met.

This commercial warranty does not cover collision, water, corrosion, impoundment, seizure or other loss or damage caused or materially contributed to by unlawful use, use in a public place, or use contrary to the product description or legal notice. The customer is responsible for lawful, safe and suitable use. This clause does not exclude an unrelated inherent defect or any statutory right that cannot lawfully be excluded.

15) Manufacturer Guarantees

A manufacturer or distributor may provide its own guarantee separately. Any such guarantee is a promise made by that third party, is governed by its own terms and does not extend Electric Scooters London's six-month commercial warranty.

We may assist with a manufacturer process where appropriate. Assistance does not make us responsible for additional benefits that only the manufacturer promised, unless that longer or additional cover expressly formed part of our contract with the customer. The customer must not commission a third-party repair, report, recovery or replacement at our cost without our prior written agreement, except where mandatory law provides otherwise.

16) Business and Commercial Use

The Consumer Rights Act 2015 generally applies where an individual buys wholly or mainly for purposes outside their trade, business, craft or profession. It does not generally apply to a business purchase.

Unless we expressly agree otherwise in writing before purchase, this commercial warranty excludes courier, delivery, rental, hire, fleet, training, workplace and other commercial use. A business customer requiring commercial cover must obtain written product-specific terms before ordering.

17) Losses Not Covered by This Warranty

This commercial warranty covers only the remedies expressly stated in Section 12. To the fullest extent permitted by law, it does not itself reimburse loss of use, inconvenience, missed work, travel, recovery, storage, substitute transport, rental, unauthorised third-party work, loss of earnings, loss of profit, business interruption or other indirect or consequential loss.

Nothing in this policy excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or mandatory statutory consumer rights.

18) Contact Details

For a warranty or fault enquiry, contact us before returning the product:

Email: support@electricscooterslondon.com
Phone: 020 8703 5387
Contact form: Contact Electric Scooters London