At Electric Scooters London, we want your new e-scooter or e-bike to reach you quickly, safely and with clear communication at every step. This page explains how our shipping works, what to expect after you place an order, and how pre-orders and larger items are handled.

Where We Deliver

• Mainland United Kingdom: We deliver to most mainland UK addresses.
• Northern Ireland, remote areas & islands: At the moment, we are unable to ship some products to Northern Ireland, remote areas or islands. Please contact us before placing an order so we can confirm if delivery is possible and advise on any restrictions or surcharges.
• European Union: We deliver most e-bikes, e-scooters, accessories and parts to EU countries. Availability and delivery times vary by product and destination.
• North America: We can also deliver many bikes, scooters, accessories and parts to the USA and Canada. Some models may not be available due to local regulations or shipping restrictions.

Delivery Times

Estimated delivery times are shown on each product page and at checkout. As a general guide for mainland UK:

• In-stock e-scooters & e-bikes: usually delivered within 3–5 business days from dispatch.
• Accessories & parts: usually delivered within 3–5 business days from dispatch.
• Pre-order items: dispatched once the new stock arrives in our warehouse (see the product page for the latest ETA).

Delivery times to the EU and North America will depend on the destination country, courier and customs processing. We can provide a more accurate estimate when you place your order or contact us.

Please note that delivery times are estimates and can occasionally be affected by courier delays, weather, peak periods and other factors beyond our control.

Pre-Orders

Some popular models are available for pre-order. When you place a pre-order:

• The product page will clearly show that the item is on pre-order and provide an estimated arrival date.
• We will keep you updated if there are any changes to the expected delivery window.
• Your order will be dispatched as soon as the stock arrives and has passed our checks.

Couriers & Tracking

• We use reputable national and international couriers for e-bikes, e-scooters and larger parcels.
• Once your order has been dispatched, you will receive a dispatch confirmation email with your tracking details (where available).
• Tracking may take a few hours to update after the courier collects the parcel.

Delivery Charges

• Delivery costs (if applicable) are calculated and shown at checkout before you confirm payment.
• Any surcharges for remote areas, international deliveries or oversized items will be clearly displayed or confirmed with you before dispatch.

Packaging & Assembly

• Your e-scooter or e-bike will arrive safely boxed, either in the manufacturer's packaging or in our own shipping cartons.
• Some basic assembly may be required (for example: fitting the handlebars, front wheel, pedals or accessories). A manual is included, and in many cases, we can also send you a setup video on request.
• Please keep all packaging and inserts until you are sure you are happy with the product, as they may be needed if the item has to be returned.

If Your Parcel Arrives Damaged

If your parcel appears damaged on delivery:

• Ask the driver to note the damage when you sign, if possible.
• Take clear photos of the outer box, inner packaging and any damage to the product.
• Contact us as soon as possible with your order number and photos so we can help resolve the issue with the courier and the manufacturer.

Missed Deliveries & Re-Delivery

• If you are not at home, the courier may leave a calling card, attempt a neighbour delivery or take the parcel to a local depot or collection point.
• Please follow the courier's instructions to arrange a re-delivery or collection.
• Repeated failed delivery attempts or refusal of delivery without contacting us may result in additional charges.

Click & Collect / In-Store Collection

If you would prefer to collect your e-scooter or e-bike from us in person, please contact us before placing your order so we can confirm availability and arrange an appointment.

International Shipping

If you are outside the UK and would like to order from us, don't hesitate to get in touch with us with your address and the product you are interested in. We will confirm:

• Whether we can ship that particular model to your country or region (EU or North America).
• An estimated delivery time and shipping cost.
• Any local duties, taxes or import charges that may be payable on arrival.

Questions About Shipping?

If you have any questions about delivery times, pre-orders, tracking or shipping to your address, please get in touch before placing your order:

• Phone: +44 (0) 20 8703 5387
• Email: support@electricscooterslondon.com

For full legal details (including your rights, responsibilities and return procedures), please also see our separate Shipping Policy and Returns & Refunds Policy.