Unfortunately, if you purchase an electric bike/scooter from an online-only seller, you may encounter difficulty receiving repairs or service, or with having a warranty honoured.
Sadly, we here at Electric Scooters London receive numerous calls for service from unhappy buyers who bought from online-only sellers. But unfortunately, if we are not an authorized dealer of a particular brand, we are often unable to order parts, or are not equipped to make certain repairs. And in the case of knock-off or off-brand bikes, replacement parts simply may not available anywhere for anyone.
As an authorized dealer of every brand of electric bike and scooter that we sell, Electric Scooters London proudly supports our customers in all ways possible — with the capacity to perform most service or repairs right here in our own shop.
We look forward to speaking with you about your electric bike/scooter purchase! But if buying from us isn’t possible, we recommend that you find a reputable authorized dealer near you for the above reasons.
Wishing you happy and safe riding!
— The Team at Electric Scooters London