Warranty Policy

Last updated: 2 October 2025

📦 Standard Warranty Coverage

All electric scooters and electric bikes purchased from Electric Scooters London are covered by a limited warranty against manufacturing defects.

• 6 months – Standard warranty on core components.
• 12 months – Extended warranty on selected products (please check the product listing):
  • 12 months on the product frame
  • 6 months on other major components

The warranty period starts from the day the product is received by the customer.

✅ Conditions of Warranty

• You must be the original owner with proof of purchase or order number.
• The warranty is non-transferable.
• Coverage applies only to manufacturing defects, not accidental damage or misuse.
• Defects must be reported with photo/video evidence.

🔧 Components Covered

The limited warranty covers the following components:

• Battery
• Controller
• LED Lights
• Motor
• Display
• Throttle
• Electrical wiring

⚙️ Warranty Process

Once a defect is reported, our technicians will review the case and, at our sole discretion, we will either:

• Repair the defective component, or
• Replace the defective component with a new one. - If it can be replaced easily by the customer, the part will be shipped free of charge. - If professional repair is required, the product may need to be returned to us.

Important: Only the Electric Scooters London technical team can determine whether a defect is covered under warranty.

🚫 What the Warranty Does Not Cover

• Daily wear-and-tear items (bolts, screws, bearings, etc.).
• Consumables: fuses, brake pads, brake discs, brake cables, tyres, inner tubes, callipers.
• Negligence or use in wet conditions, leading to rust/corrosion.
• Accidental damage or misuse, including professional or hire use.
• Damage from overloading, improper storage, or abnormal conditions.
• Improper assembly, third-party repairs, or non-approved modifications.
• Installation of incompatible parts or accessories.
• Failure to service or maintain at appropriate intervals.

Note: Most electric vehicles are not waterproof. Riding in damp or wet conditions can cause irreversible damage not covered under warranty.

📦 Warranty Shipping Costs (UK Customers)

• If covered, we arrange collection and cover all shipping costs (UK only).
• If not covered: after inspection, the customer will be invoiced for shipping and any repair costs.

🌍 International Customers

For deliveries outside the UK, the 6-month limited warranty applies. - In most cases, it is not feasible to ship products back to us. - Instead, we will ship replacement parts free of charge. - Customers may need to use a local technician if they cannot replace the part themselves.

Please consider this before purchasing internationally.

📌 Important Notes

• Warranty covers manufacturing defects only.
• Any modification to the product will immediately void the warranty.
• Warranty is valid only for the original owner.
• Please see our Returns Policy for details on how to return products.

📞 Contact Us

For warranty claims or questions, please get in touch with us:
📧 support@electricscooterslondon.com
📞 020 8703 5387