Terms and Conditions

Terms & Conditions

Last updated: 31 July 2026

These Terms apply to orders placed on or after the date shown above. The terms applicable to an accepted order are normally those provided or made available when that order was placed. A later update does not retrospectively remove a right or longer express promise that formed part of an earlier contract.

1) Who We Are

This website and the goods and services described in these Terms are operated and supplied by:

Legal entity: ECOMOVE UK Ltd
Trading name: Electric Scooters London
Company number: 12086772
Registered in: England and Wales

Trading and workshop address:
Electric Scooters London / ECOMOVE UK Ltd
11 Campbell Road
Twickenham
London TW2 5BY
United Kingdom

Registered office:
ECOMOVE UK Ltd
First Floor Left
33 Roebuck Road
Hainault Business Park
Hainault, Ilford IG6 3TZ
England

Email: support@electricscooterslondon.com
Telephone: 020 8703 5387

Shopify provides the ecommerce platform through which online orders are placed. ECOMOVE UK Ltd remains the seller identified in your order unless the checkout expressly identifies another seller.

2) Scope and Contract Documents

These Terms govern the use of our website and the contracts under which we sell goods or provide workshop, diagnostic, repair, assembly, or servicing services. A purchase contract is formed only as described in Section 8; merely browsing the website does not create a purchase contract.

For a purchase, these Terms should be read together with the information presented before checkout and the following policies where relevant:

• Returns & Refunds Policy;
• Six-Month Limited Commercial Warranty;
• Legal Policy; and
• the product description, safety notices, delivery information and any written order confirmation.

Our Privacy Policy explains how personal information is used. It is a notice rather than a term that removes or limits either party's contractual rights.

If documents conflict, mandatory law takes priority. For other matters, a product-specific term clearly provided before the order normally takes priority over a general term only for that specific matter. A product page may describe a separate manufacturer guarantee, but it does not extend Electric Scooters London's own six-month commercial warranty.

A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession. Section 30 contains additional terms for customers acting wholly or mainly for business purposes.

3) Eligibility and Customer Information

• You must be 18 or over and legally capable of entering the contract to place an order, create a customer account, book workshop work or make a finance application.
• A product intended for a child or younger rider must be purchased and managed by a responsible adult, subject to the product's stated age, size, supervision and legal-use requirements.
• You must provide accurate, complete and current billing, delivery and contact information and must not impersonate another person.
• The person placing an order for an organisation confirms that they have authority to bind that organisation.

We may conduct proportionate identity, address, payment risk, or fraud checks before accepting or fulfilling an order. We may request further information where reasonably necessary, but we will handle personal information as explained in our Privacy Policy.

4) Product Information, Performance and Suitability

We take reasonable care to keep descriptions, photographs, specifications, prices, stock information and compatibility details accurate. Product photographs are illustrative; screen settings, lighting and production batches can cause minor colour or finish differences.

Published speed, range, power, torque, gradient, load and charging figures are not unconditional guarantees of results in every situation. Actual performance can vary materially with rider and cargo weight, terrain, gradient, wind, temperature, tyre pressure, battery charge and condition, riding mode, speed, stops, maintenance and riding style.

A non-material component, accessory, packaging or finish may change between production batches. We will not knowingly substitute a materially different product without informing you and, where required, obtaining agreement or offering an applicable cancellation or refund right.

You are responsible for considering the stated dimensions, weight, load limit, intended terrain, storage, charging arrangements, rider competence and legal use. If a particular purpose, measurement, feature, compatibility requirement or access restriction is essential, tell us clearly before ordering so we can confirm whether it forms part of the contract.

This section does not reduce our duty to supply goods that are of satisfactory quality, fit for a particular purpose made known to us where the legal test is met, and as described.

5) Important UK Notice for Privately Owned E-Scooters

Unless the law changes or a product is expressly supplied with the approvals, registration, insurance and other requirements necessary for a stated lawful use, our privately owned e-scooters are sold for controlled use on private land with permission.

You are responsible for where and how the product is used and for the rider's competence, supervision and protective equipment. We do not authorise unlawful riding, and a product's capability, lighting, indicators, seat, or speed setting does not, by itself, make public use lawful.

See the current GOV.UK e-scooter rules and our Legal Policy.

6) Important UK Notice for Electric Bikes

In Great Britain, an electric bike can generally be used as an ordinary bicycle only if it meets the Electrically Assisted Pedal Cycle (EAPC) requirements. Among other requirements, it must have usable pedals, the motor's continuous rated power must not exceed 250W, and electrical assistance must not propel the bike above 15.5 mph. Additional approval rules can apply, including to certain throttle operation.

A bike that does not meet the EAPC rules may be treated as a moped or motorcycle and require vehicle approval, registration, tax, insurance, an appropriate licence and an approved motorcycle helmet. It must not be assumed road legal merely because it resembles a bicycle.

High-power, off-road, unlocked, modified, and pedal-free products must not be used on public roads, cycle lanes, cycle tracks, pavements, or other public places unless all legal requirements for that use have been satisfied.

See the current GOV.UK electric-bike rules and the product-specific legal notice before ordering or riding.

7) Prices, VAT and Payment

Prices are displayed in pounds sterling and include UK VAT where applicable unless clearly stated otherwise. The total price and any compulsory delivery or other charge will be displayed before an online order is placed.

We may change a price or promotion before a contract is accepted. A later price change does not alter an order already accepted. Discounts cannot be combined unless the offer expressly permits it, and promotions may have stated stock, customer, product and date limits.

Payment must be made using an option offered at checkout or otherwise agreed by us. A payment authorisation or receipt does not, by itself, mean that an order has been accepted. If payment is declined, reversed or not completed, we may withhold acceptance or performance and contact you.

PayPal, Klarna, Shop Pay, card issuers, finance providers and other payment services may apply their own contracts, privacy notices, eligibility checks, repayment schedules and dispute procedures. We do not control their independent credit or account decisions. Refunds are normally initiated through the original payment method.

8) Orders and Contract Formation

Placing an order is an offer to buy the goods or services shown in the order. An automated acknowledgement confirms receipt of the offer; it is not acceptance.

For goods, we normally accept the order when we send a dispatch confirmation or confirm that the goods are ready for collection. For a workshop or other service, acceptance occurs when we expressly confirm the booking or begin work with your authority. Items may be accepted and dispatched separately, creating separate contracts for each.

Before acceptance, we may refuse or cancel an order for a legitimate reason, including:

• stock unavailability or a supplier discontinuing the item;
• an obvious price, description or system error that you could not reasonably have expected us to honour;
• failed payment, inability to verify necessary details or a reasonable fraud concern;
• a delivery or lithium-battery transport restriction;
• reasonable grounds to believe the proposed supply or use would be unlawful or unsafe; or
• a purchase limit or promotion condition clearly disclosed before ordering.

If we do not accept an order after taking payment, we will cancel or refund the payment without undue delay. After acceptance, we may cancel only where permitted by the contract or law, and any resulting consumer right to a refund or other remedy remains available.

9) Pre-Orders, Back-Orders and Restocking Products

A product clearly identified as a pre-order, back-order or restocking item may have an estimated rather than fixed dispatch date. We will state the best information reasonably available before the order and notify you if a material delay becomes known.

Supplier, production, customs, safety or transport events may change an estimate. An estimate is not a right for us to delay indefinitely. Your right to cancel a qualifying distance order and your statutory remedies for late delivery remain unaffected.

10) Delivery, Collection, Risk and Ownership

We deliver to the locations and by the methods offered at checkout or expressly agreed. Some goods may be dispatched by our shop, warehouse, distributor, supplier or manufacturer on our behalf.

We will deliver by an agreed deadline. Where no time has been agreed, consumer goods will be delivered without undue delay, normally within 30 days of the contract being entered into, unless the law permits otherwise. The remedies for late delivery provided by law are not excluded.

For a consumer, goods remain at the consumer's risk until they come into the physical possession of the consumer or of a person identified by the consumer to take possession. If the consumer independently commissions a carrier that we did not offer, risk may pass when the goods are delivered to that carrier as provided by law.

A delivery to a neighbour, concierge, nominated person or safe place transfers possession only where that arrangement was properly authorised. Please make sure any instruction is secure and suitable for a high-value, heavy or lithium-battery product.

For collection, risk passes when the customer or authorised collector takes physical possession. We may request reasonable evidence of order, identity, or authority before releasing goods.

Ownership passes when we have received full cleared payment for the relevant goods. This does not alter the statutory rules about risk or any consumer remedy.

You must provide an accurate deliverable address and reasonable access. If delivery fails because the information or access you provide is materially inadequate, we may charge a reasonable, disclosed redelivery or storage cost that reflects the actual loss incurred. We will not charge for a failure caused by us or the carrier acting on our behalf.

11) Delivery Condition, Shortages and Missing Items

Inspect the outer packaging and goods as soon as reasonably practical. Photograph any visible package damage before opening, retain the packaging, and promptly report transit damage, an incorrect product, or a material shortage so that evidence can be preserved and a carrier enquiry can begin.

Failure to report within a short administrative window does not automatically result in the loss of a valid statutory right. However, avoid using goods that appear damaged or unsafe, as continued use can worsen the damage or compromise the available evidence.

12) Cancelling an Online, Telephone or Other Distance Order

If you are a consumer who bought at a distance, you normally have the right to cancel without giving a reason. For most single deliveries of goods, the cancellation period ends 14 calendar days after the day on which you or a person nominated by you acquires physical possession. Different start rules apply to split orders and regular deliveries as provided by law.

To cancel, send a clear statement before the period expires. You may email support@electricscooterslondon.com, use our contact form, write to us, or use the model form in our Returns & Refunds Policy. A reason is not required.

After cancelling, you must send or hand the goods back without undue delay and no later than 14 days after telling us. Unless we offered to collect or agreed otherwise, you are responsible for the direct return cost where we informed you of that responsibility before the contract.

Large e-bikes, e-scooters and lithium batteries require suitable packaging and an authorised carrier. Contact us before shipping a damaged battery or arranging an expensive collection. If we offer a collection for a non-faulty cancellation, we will disclose the direct cost before you agree and may deduct it from the refund where lawful.

We will reimburse payments due, including the least expensive standard outbound delivery charge offered, using the original payment method unless expressly agreed otherwise. We may withhold a refund for the goods until we receive the goods or evidence that they were returned, whichever occurs first. The refund will be made within the statutory period.

You may inspect goods as you reasonably could in a shop. We may make a proportionate deduction for diminished value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning. Outdoor riding, mileage, dirt, wear, damage, alteration, registration locks, or missing parts may cause a substantial loss of value, depending on the facts. Original packaging is strongly recommended because it protects the product, but its absence does not automatically forfeit the cancellation right.

13) Cancellation Exceptions and Early Services

The distance-sale cancellation right does not apply where a statutory exception applies. Relevant examples may include:

• goods made to the consumer's specifications or clearly personalised;
• sealed goods not suitable for return for genuine health-protection or hygiene reasons once unsealed;
• goods that become inseparably mixed with other items after delivery; and
• a service fully performed during the cancellation period after the consumer expressly requested early performance and acknowledged that the cancellation right would be lost on full performance.

A normal, stock-standard battery, charger, tyre, tube, brake part, or electrical component is not automatically exempt merely because it is electrical, a consumable, or supplied in packaging. Installation, use, damage, contamination or handling beyond reasonable inspection may nevertheless reduce its value.

If you ask us to begin a qualifying repair or other service during the cancellation period and then cancel before it is fully performed, you may have to pay a proportionate amount for the service supplied up to the time of cancellation, provided the legal conditions are met.

These exceptions do not remove remedies for faulty, misdescribed or non-conforming goods or services.

14) Items Bought In Store

There is no automatic legal right to return an in-store purchase merely because you changed your mind, selected the wrong product or no longer want it. We may accept a non-faulty in-store return or exchange at our discretion under any goodwill policy expressly offered at the time.

This does not affect statutory rights where goods are faulty, misdescribed, not of satisfactory quality or not fit for an applicable purpose made known to us.

15) Faulty, Damaged or Misdescribed Goods

Consumer goods must be of satisfactory quality, fit for a particular purpose made known to us where the legal requirements are met, and as described. Statutory rights apply whether or not a commercial or manufacturer warranty is in force.

• First 30 days: if goods do not conform to the contract, the right to reject may entitle you to a refund. You may choose repair or replacement instead. Agreeing to repair or replacement pauses the 30 days as provided by law.
• After 30 days: repair or replacement is normally the first remedy, subject to impossibility and proportionality.
• First six months: for the statutory remedies to which the rule applies, a fault appearing during this period is generally presumed to have been present at delivery unless we establish otherwise or the presumption is incompatible with the nature of the goods or fault.
• After repair or replacement: if the legal conditions are met, a price reduction or final right to reject may apply.

A problem arising after delivery from collision, impact, misuse, overloading, unlawful or unsuitable use, incorrect self-assembly, neglected maintenance, ordinary wear, water ingress, unsuitable storage, incompatible charging, unauthorised repair, modification or continued use after a warning is not an inherent fault merely because it occurs during the first six months. The cause must be assessed from the available evidence.

Contact us promptly and stop using anything unsafe. If an inherent fault is confirmed, we will bear the necessary reasonable return cost or arrange an appropriate collection. Agree the method with us before commissioning an expensive carrier or third-party repair, except where urgent reasonable action is required to prevent injury or further loss.

16) Six-Month Limited Commercial Warranty

This commercial warranty covers only confirmed manufacturing defects within the scope, conditions and exclusions of our Six-Month Limited Commercial Warranty Policy. It is not a promise that maintenance, adjustments, wear items, accidental damage, water damage, misuse, modification or every reported problem will be repaired free of charge.

A separate manufacturer guarantee, if genuinely supplied with a product, is the manufacturer's own promise under its terms. It does not extend or convert Electric Scooters London's six-month commercial warranty. We may assist with a manufacturer process, but the customer's statutory rights against us as retailer remain separate.

Expiry or exclusion of the commercial warranty does not decide whether a statutory claim exists. A statutory claim is assessed under the law and evidence applicable to that claim.

17) Diagnostics, Inspection and Claim Evidence

A report, error code, video, loss of operation, reduction in range or workshop intake does not by itself establish the cause or acceptance of a claim. We may begin with proportionate remote troubleshooting and may require physical inspection and testing.

So far as reasonably available and relevant, we may request:

• proof of purchase, order number and customer contact details;
• brand, model, serial number, frame number, motor number and mileage;
• a precise account of the symptoms, timing and events before the problem;
• error codes, photographs and a short safe video;
• the complete product, charger, keys and affected components;
• information about collision, water exposure, storage, charging, settings, modifications and previous work; and
• maintenance evidence where maintenance could reasonably have caused or contributed to the problem.

Evidence requests are intended to determine cause and the correct remedy; they will not be used to obstruct a valid statutory claim. The applicable legal burden of proof remains unchanged.

Do not dismantle the product, discard parts, erase relevant diagnostic information or commission an unapproved third-party repair while we are reasonably assessing a claim. If urgent action is required for safety, stop using the product, make it safe, preserve the product and removed parts, and retain photographs, reports and invoices.

If inspection confirms a covered commercial warranty defect or statutory fault, no fee will be charged for the necessary diagnosis of that fault, and the applicable remedy will be provided. If testing establishes no fault or an excluded or customer-caused condition, a reasonable diagnostic, transport, packaging or return-delivery charge may apply where it was disclosed and agreed or otherwise lawfully due.

18) Diagnostics, Repairs and Servicing

Workshop services will be performed with reasonable care and skill, within an agreed or reasonable time, and for an agreed or reasonable price. Information about a service on which a consumer relies is binding where the law provides for it.

An estimate is an informed indication, not a fixed quotation. Hidden damage, seized parts, corrosion, previous repair, incompatible modifications or additional faults may become apparent only after testing or disassembly. We will seek approval before carrying out additional chargeable work beyond the agreed scope, unless a small and objectively necessary step was already included in an agreed method of calculating the price or urgent action is reasonably required to make the item safe.

We may decline work that is unsafe, unlawful, outside our competence, unsupported by parts, subject to unresolved ownership concerns or economically unreasonable. If a product is unsafe, we may refuse to release it as ready to ride and advise that it must not be used. Ownership is not transferred to us merely because a repair is declined.

We are responsible for the work we agree to perform, not for unrelated pre-existing faults or later failures that we did not cause. Where a customer supplies a part, software instruction or requested configuration, we are not responsible for the inherent quality, legality or compatibility of that item or instruction. Still, we remain responsible for exercising reasonable care and skill in any work we agree to perform.

If our service does not comply with the Consumer Rights Act 2015, the statutory remedies may include a repeat performance or an appropriate price reduction. Nothing in this section removes those rights.

19) Uncollected Workshop Goods and Storage

We will notify you when a workshop item is ready for collection, when work has been declined, or when we need instructions. You must keep contact details up to date, respond within a reasonable time, and collect the item by the agreed date.

If an item is not collected after reasonable notice, we may charge a reasonable storage fee only where the fee and start date were disclosed or otherwise lawfully agreed. Any fee must reflect the space, handling, insurance and administration reasonably involved; it is not a penalty.

We may ultimately sell or otherwise deal with uncollected goods only after giving the notices and allowing the period required by the Torts (Interference with Goods) Act 1977 or other applicable law. Any lawful sale proceeds will be applied as the law permits, including against properly due repair, storage and sale costs, with any balance dealt with as required by law. We will not claim an unrestricted right to keep or dispose of customer property merely because it remains uncollected.

20) Assembly, Maintenance, Checks and Responsible Use

E-bikes and e-scooters are vehicles with safety-critical components that loosen, wear and require inspection, adjustment and maintenance. The owner must follow the manual and arrange competent servicing appropriate to the product, mileage, terrain and use.

Unless professional assembly is expressly included, some goods require final assembly or setup by the customer. The customer is responsible for correctly completing the steps in the instructions or obtaining competent help. We remain responsible for assembly or installation that we agreed to perform.

Before each ride and at suitable intervals, check the brakes, tyres and pressure, wheels, axles, spokes, fasteners, stem, handlebars, folding mechanism, controls, cables, drivetrain, suspension, lights and battery security. Observe all load, temperature, terrain and charging limits.

If there is looseness, unusual movement, a warning, a crack, an impact, an abnormal sound, heat, a smell, reduced braking, tyre damage, an electrical problem, or another unsafe condition, stop using the product until it has been inspected and made safe. Continuing to use a known damaged or unsafe product can cause additional damage and serious injury.

Lack of maintenance affects a claim only where it is relevant to causation, condition, remedy or the ability to inspect. It does not automatically remove an unrelated statutory right.

21) Batteries, Chargers and Fire Safety

Lithium-ion batteries can cause fire, serious injury or property damage if damaged, misused, incorrectly charged, modified or stored unsafely. Follow the product and battery instructions at all times.

• Use only the correct supplied or expressly approved charger and compatible battery.
• Charge in a dry, well-ventilated place, away from combustible materials and escape routes, with a working smoke alarm nearby.
• Do not charge unattended for prolonged periods or while asleep, and disconnect when charging is complete as instructed.
• Do not charge or use a battery that is swollen, leaking, unusually hot, damaged, wet, giving off odour or noise, or has suffered significant impact.
• Do not open, puncture, crush, modify, bypass or attempt to repair a battery or charger.
• Protect the battery from water, extreme heat, freezing conditions, deep discharge and prolonged unsuitable storage.

If there is smoke, fire or immediate danger, move away, warn others and contact the emergency services. Do not ship a visibly damaged or unsafe lithium battery through an ordinary courier. Contact us first for instructions.

22) Modifications, Tuning and Speed Unlocking

Speed-unlocking, limiter removal, firmware changes, controller or battery substitution, altered wiring, incompatible parts and structural modifications can affect safety, legality, insurance, component life and claim assessment.

We do not authorise unlawful or unsafe modifications. Any customer-requested setting or part remains subject to law, compatibility and our right to refuse unsafe work.

Under the commercial warranty, unauthorised modification and resulting damage are excluded as stated in the Warranty Policy. For a statutory claim, a modification does not automatically defeat an unrelated right. Still, a remedy is not available for a problem caused or materially contributed to by the modification, incompatible part, tampering or use outside the product's proper limits.

23) Product-Safety Notices, Corrective Action and Recalls

If we, as a manufacturer or a regulator, issue a safety notice, stop-use instruction, inspection request, software correction, or recall affecting a product, follow it promptly and do not bypass the corrective action.

Keep your order contact details current and do not remove or obscure serial numbers needed to identify the product. We may contact affected customers and share limited necessary information with manufacturers, distributors, repair providers or authorities as described in our Privacy Policy.

24) Accounts, Genuine Reviews and Customer Content

You are responsible for the reasonable security of your account credentials and for any activity you authorise. Please tell us promptly if you suspect unauthorised use. We may suspend an account where reasonably necessary for security, fraud prevention or serious misuse.

A review must reflect a genuine experience and must not be false, misleading, defamatory, unlawful, threatening, infringing, generated or submitted for undisclosed payment or incentive, or contain malware or another person's unnecessary personal information. We do not require a positive review and will not suppress a genuine negative review merely because it is critical.

When you voluntarily submit content for public display, such as a review, public comment, or tagged promotional image, you grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, and display it for operating, promoting, and improving our business, subject to applicable law and platform settings. You retain ownership and may ask us to stop future use where appropriate.

Photographs, videos, and documents sent privately for customer service, a repair, a return, a complaint, or a claim are not automatically licensed for public marketing. They will be used and shared only for appropriate operational, evidential, safety and legal purposes as explained in our Privacy Policy, unless you separately agree to publication.

25) Website Use and Prohibited Conduct

You must not:

• use the website for an unlawful, fraudulent, abusive or harmful purpose;
• introduce malware, malicious code, automated abuse or excessive requests;
• attempt to gain unauthorised access to accounts, data, checkout, payment or security systems;
• misrepresent identity, authority, delivery, payment or claim information;
• scrape, copy or commercially exploit protected content without permission; or
• interfere with the website, another customer or a third party's rights.

We may use proportionate technical measures and may restrict access where we reasonably believe it is necessary to protect customers, systems, rights or lawful business operations. This does not remove rights under an accepted order.

26) Intellectual Property

Unless otherwise stated, website text, original product copy, guides, photographs, graphics, logos, layouts, video and other content are owned by ECOMOVE UK Ltd or used under licence. Product names and third-party marks belong to their respective owners.

You may view and make a personal copy where ordinarily permitted by the website. You may not reproduce, republish, sell, scrape, modify, distribute or commercially exploit protected content without permission, except as permitted by law.

27) Third-Party Links, Platforms and Services

Our website may link to or embed independent manufacturers, payment or finance providers, couriers, maps, videos, reviews, social media, chat and other services. Their own terms and privacy notices apply to their independent activity.

We are not responsible for an independent third party's website, account decisions, content, or services merely because we link to them. This does not exclude responsibility for a subcontractor performing our own contractual obligation or for a representation that the law treats as ours.

28) Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by an event outside our reasonable control to the extent that we could not reasonably prevent or overcome it. Examples may include severe weather, fire, flood, war, civil emergency, government restriction, industrial disruption, carrier network failure, utility or communications failure, supplier interruption, or lithium battery transport restriction.

We will take reasonable steps to reduce the effect, resume performance and keep you informed. You will not be charged for a service not supplied. Any mandatory right to cancel for late or failed delivery, or to receive a refund for goods or services not supplied, remains unaffected.

29) Liability to Consumers

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of mandatory statutory consumer rights;
• defective-product liability that cannot lawfully be excluded; or
• any other liability that law does not permit us to exclude or limit.

We are responsible for any loss or damage that is a foreseeable result of our breach of contract or our failure to exercise reasonable care and skill. We are not responsible for loss that was not caused by our breach or negligence, was not reasonably foreseeable when the contract was made, or results from the customer's unlawful use, collision, misuse, ignoring a warning, unsuitable maintenance, unauthorised modification, or any other act for which we are not legally responsible.

Goods sold to consumers are supplied for private use unless commercial use was expressly agreed. We are not responsible under a consumer contract for business losses such as loss of profit, revenue, contracts, opportunity or business interruption. This paragraph does not apply where the law provides otherwise or where we expressly contracted for the relevant business purpose.

Customers remain responsible, to the extent permitted by law, for loss or damage caused by their unlawful use, collision, misuse, failure to heed safety warnings, negligent maintenance, or unsafe alteration. This does not transfer to the customer responsibility for loss caused by our breach, negligence, or any other matter for which we are legally responsible.

30) Additional Terms for Business Customers

This section applies only where the customer acts wholly or mainly for purposes relating to a trade, business, craft or profession. Consumer-only cancellation and Consumer Rights Act protections do not apply to a genuine business contract, although other law does.

Unless we expressly agree otherwise in writing before purchase:

• our products are not supplied with commercial delivery, courier, fleet, rental, hire, training, competition or workplace-use warranty cover;
• our six-month commercial warranty does not cover commercial use;
• delivery dates are estimates unless expressly agreed as fixed;
• we exclude liability for loss of profit, revenue, business, contracts, goodwill, anticipated savings and indirect or consequential loss; and
• subject to liabilities that cannot lawfully be limited, our aggregate contractual liability arising from the relevant order is limited to the amount paid for the relevant goods or services.

Any exclusion or limit is subject to the Unfair Contract Terms Act 1977 and any other applicable requirement of reasonableness. Nothing excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of title or another liability that cannot lawfully be excluded or limited.

The business customer is responsible for assessing fitness for its particular commercial operation, completing workplace and fire-risk assessments, training users, arranging maintenance and insurance, and complying with employment, vehicle, product-use and health-and-safety requirements.

31) Fraud Prevention, Payment Disputes and Records

We may retain proportionate records of orders, serial numbers, deliveries, communications, diagnostics, repairs, refunds, and evidence of claims for fraud prevention, product safety, accounting, and establishing or defending legal claims, in accordance with our Privacy Policy.

If a payment is reversed or disputed, we may provide the payment provider with relevant evidence of the order, delivery, communication, and claim. We may pause a duplicate discretionary refund while the same amount is being decided through the provider's process. We will not obstruct a lawful chargeback, credit claim, complaint or court right.

Knowingly false information regarding identity, payment, delivery, fault, theft, or damage may be refused and, where proportionate and lawful, reported to a payment provider, insurer, platform, or relevant authority. An honest disagreement about cause or remedy is not by itself fraud.

32) Complaints and Alternative Dispute Resolution

Send complaints to support@electricscooterslondon.com or use our contact form. Include your order or job number, the issue, the outcome requested and relevant evidence. We will review the complaint and aim to provide a clear response within a reasonable time.

If a consumer complaint cannot be resolved directly, we will provide information about an appropriate accredited alternative dispute resolution provider where required by applicable law. Unless a specific scheme or law requires participation, providing details does not necessarily mean we are obliged to use, or have agreed to use, that provider. We will state our position clearly at that stage.

You may obtain independent advice from the Citizens Advice consumer service. Nothing in this section prevents either party from using the courts or another mandatory dispute process.

33) Changes to These Terms

We may update these Terms for future website use and future orders to reflect changes in law, guidance, products, services, suppliers or business operations. The updated date identifies the published version.

A change does not retrospectively alter an already accepted order unless the change is required by law, is purely beneficial or administrative, or is separately agreed with the customer. Continuing to browse after an update does not by itself remove a right under an existing contract.

34) General Legal Terms

If a court or competent authority finds part of these Terms unlawful or unenforceable, that part will be treated as removed or limited only to the extent required, and the remaining terms will continue where legally possible.

A delay in exercising a right is not a waiver of that right. A waiver on one occasion is not a waiver on another occasion.

We may use employees, couriers, manufacturers, distributors and repair providers to perform parts of our obligations. We remain responsible where the law or contract makes their performance our responsibility.

No person other than the customer and ECOMOVE UK Ltd has a right to enforce the purchase contract under the Contracts (Rights of Third Parties) Act 1999, except where the contract expressly says otherwise or mandatory law gives a right. This does not affect a recipient's own rights concerning a gift where applicable.

35) Governing Law and Courts

The law of England and Wales governs these Terms and contracts with us.

If you are a consumer resident in another part of the United Kingdom, you retain any mandatory protection of that part of the United Kingdom. You may normally bring proceedings in the courts available under the applicable consumer jurisdiction rules. Business disputes are subject to the courts of England and Wales unless we agree otherwise in writing.

36) Contact Details

Email: support@electricscooterslondon.com
Telephone: 020 8703 5387
Contact form: Contact Electric Scooters London