£44.90 GBP
£64.90 GBP
£1,499.00 GBP
£2,299.00 GBP
Sold Out
£1,349.00 GBP
£549.00 GBP
£1,049.00 GBP
£1,499.00 GBP
£2,299.00 GBP
Sold Out
£1,349.00 GBP
Last updated: July 2026
Important: These Terms & Conditions apply to your use of this website and to purchases made from Electric Scooters London / ECOMOVE UK Ltd. Nothing in these Terms excludes, restricts or limits your statutory rights under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
ECOMOVE UK Ltd, trading as Electric Scooters London, operates this website.
Trading address:
Electric Scooters London / ECOMOVE UK Ltd
11 Campbell Road,
London TW2 5BY,
United Kingdom
Registered office:
ECOMOVE UK Ltd
33 Roebuck Rd,
Hainault,
Ilford IG6 3TZ,
United Kingdom
Company No: 12086772
Email:
support@electricscooterslondon.com
Phone:
020 8703 5387
Shopify Inc. provides the e-commerce platform we use to sell our products and services online.
By accessing our website, placing an order, creating an account, booking a repair, using our services, or otherwise interacting with us, you agree to these Terms & Conditions and any policies linked from this page.
These Terms should be read together with our:
If you do not agree with these Terms, you should not use our website or purchase products or services from us.
Privately owned electric scooters are currently not permitted for use on public roads, pavements, cycle lanes, parks or other public places in the UK.
Unless and until UK law changes, privately owned e-scooters may only be used on private land with the landowner's permission.
Electric Scooters London does not encourage, promote or authorise the unlawful use of privately owned e-scooters on public roads, pavements, cycle lanes or public land.
Customers are fully responsible for checking and complying with current law, local rules and landowner requirements before using an e-scooter.
In the UK, an electric bike must meet the requirements of an Electrically Assisted Pedal Cycle (EAPC) to be treated as a normal bicycle for road use.
In general, a compliant EAPC must have pedals that can be used to propel it, must not provide motor assistance above 15.5 mph / 25 km/h, and must not have a motor with a maximum continuous rated power above 250W.
Some electric bikes, high-powered bikes, off-road bikes, throttle-controlled bikes, unlocked bikes or modified products may not be road legal in the UK unless they are registered, insured, taxed where required, and used with the correct licence and safety equipment.
Customers are responsible for checking whether a product is suitable and legal for their intended use before purchase and before riding.
We make reasonable efforts to ensure that product descriptions, prices, images, specifications, availability and delivery information are accurate and up to date.
Product information may be based on details supplied by manufacturers, suppliers or distributors. Specifications may change without notice, and small differences may occur between batches, colours, accessories, components, tyres, brakes, displays, batteries or packaging.
Range, speed, power, hill-climbing ability and performance figures are usually estimates or manufacturer claims. Actual performance can vary depending on rider weight, Terrain, hills, wind, temperature, tyre pressure, riding mode, battery age, load, maintenance and riding style.
If a particular feature, size, colour, component, legal requirement, compatibility point or specification is important to your purchase, please get in touch with us before ordering.
When you place an order, you are making an offer to buy the goods or services shown in your order.
We will usually send an order acknowledgement after you place your order. This does not mean that your order has been accepted.
Our acceptance of your order takes place when we dispatch the goods, confirm collection, or confirm that a service booking has been accepted.
We may refuse, cancel or refund an order before acceptance where necessary, including where:
If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method where possible.
Some products may be sold as pre-order, back-order or restocking items. Any estimated dispatch or delivery date is only an estimate. It may change due to manufacturer delays, supplier delays, customs checks, courier delays, stock shortages or other events outside our control.
If a delay occurs, we will try to keep you informed. Your cancellation rights are not affected.
All prices are shown in GBP (£) and include UK VAT where applicable, unless clearly stated otherwise.
We may change prices at any time before your order is accepted.
Payment must be made using one of the payment methods available at checkout. Payment providers may carry out fraud, identity, affordability, or credit checks depending on the payment method selected.
If payment is declined, reversed, disputed or not completed, we may cancel the order or suspend delivery or services.
If you choose to pay using Klarna, PayPal, Shop Pay, financing options, or another third-party payment provider, your payment may also be subject to that provider's own terms, privacy policy, approval process, and payment schedule.
We are not responsible for third-party payment provider decisions, late fees, credit checks, account restrictions, finance approval, declined payments or refund processing times.
Refunds for orders paid through third-party payment providers will normally be processed back through the original payment method.
Delivery times shown on our website, at checkout or in emails are estimates only and are not guaranteed unless we expressly agree otherwise in writing.
We deliver within the UK unless otherwise agreed. Some products may be dispatched directly from our shop, warehouse, supplier, distributor or manufacturer.
Risk in the goods passes to you when the goods are delivered to the delivery address you provided, collected by you, or delivered to a person or safe place authorised by you.
Ownership of the goods passes to you once we have received full payment.
Please check your delivery carefully. If packaging appears damaged, please take photos before opening and contact us as soon as possible.
If you bought online or by phone as a consumer, you normally have the right to cancel your order for any reason within 14 calendar days from the day after delivery.
To cancel, you must tell us within the cancellation period by emailing support@electricscooterslondon.com. Please include your order number, full name, contact details and the item you wish to return.
After notifying us that you wish to cancel, you then normally have a further 14 calendar days to return the goods.
You may inspect a product in the same way you would in a shop. However, if the product has been used, ridden, damaged, modified, marked, returned incomplete, returned dirty, or handled beyond what is necessary for inspection, we may make a reasonable deduction for loss of value.
For full details, including return shipping costs, refund timescales, deductions and excluded items, please read our Returns & Refunds Policy.
If you buy an item in store, you do not normally have an automatic legal right to return it simply because you changed your mind, bought the wrong item or no longer want it.
In-store returns for non-faulty items may be accepted at our discretion only and will depend on the product, condition, packaging, time since purchase and whether the item can be resold as new.
This does not affect your statutory rights if an item is faulty, not as described or not of satisfactory quality.
If goods are faulty, damaged on arrival, not as described, or not of satisfactory quality, your statutory rights under the Consumer Rights Act 2015 apply.
Please get in touch with us promptly at support@electricscooterslondon.com and include your order number, a description of the issue, photos and videos where possible, and any relevant serial number, frame number, motor number, or error code.
Damage caused after delivery by misuse, crash damage, water ingress, incorrect assembly, poor maintenance, unauthorised modification, tuning, overloading, unsuitable storage or use outside the manufacturer's guidance is not treated as a fault present at delivery.
For full details, please read our Returns & Refunds Policy and Warranty Policy.
Warranty coverage is separate from your statutory rights. Warranty length and coverage may vary depending on brand, model, component and manufacturer terms.
Our standard warranty period is 6 months from the date the customer receives the product, unless a different warranty period is clearly stated on the individual product page or confirmed by the manufacturer.
A warranty-related issue does not automatically mean the product must be returned for a refund. Depending on the fault, the product's age, manufacturer guidance, and applicable law, the correct remedy may be troubleshooting, adjustment, replacement parts, repair, manufacturer assessment, replacement, or refund.
For full details, please read our Warranty Policy.
Repair and servicing work is carried out based on the information available at the time of inspection. Some faults may only become visible after further testing, disassembly or use.
Where we provide diagnostics, repair or servicing, we will use reasonable care and skill. However, we are not responsible for pre-existing faults, hidden damage, water damage, previous poor repair work, unauthorised modifications, incompatible parts, general wear and tear, or issues unrelated to the work we carried out.
If a product is unsafe to use, we may advise that it should not be ridden until further repair or replacement work is completed.
Electric bikes and electric scooters are vehicles and require regular inspection, servicing and maintenance, like any other vehicle.
The customer is responsible for checking and maintaining the product, including brakes, tyres, bolts, folding mechanisms, handlebars, wheels, lights, cables, chain, bearings, battery condition and tyre pressure.
Failure to inspect, service, or maintain a product properly can cause mechanical or electrical failure, reduced braking performance, tyre failure, loose components, loss of control, accidents, serious injury, or death.
Before each ride, customers should check that the product is safe to use. If anything feels loose, damaged, unusual or unsafe, the product should not be used until it has been inspected or repaired by a competent person.
We strongly recommend wearing suitable protective equipment, including a helmet, and riding responsibly at all times.
Lithium-ion batteries must be used, charged and stored with care. Customers must follow the manufacturer's charging, storage and safety instructions.
Only use the correct charger supplied with the product or specifically approved for it. Using an incorrect, damaged, incompatible or non-approved charger can damage the battery and may create a fire or safety risk.
Do not charge a battery that is swollen, leaking, unusually hot, smells strange, makes noise, has been dropped, has suffered impact damage, has water damage, or appears unsafe.
Do not open, modify, repair, puncture or tamper with batteries, controllers, wiring, chargers or electrical systems unless you are qualified and authorised to do so.
Unauthorised modifications, tuning, speed unlocking, limiter removal, controller changes, battery changes, software changes, wiring modifications, or the installation of incompatible parts can affect safety, legality, warranty coverage, and insurance.
Any product that has been modified, tampered with, speed-unlocked or used outside the manufacturer's guidance may no longer be covered by warranty and may not be legal for use on public roads.
Electric Scooters London is not responsible for unlawful use, unsafe modifications, third-party alterations or damage caused by unauthorised changes made after purchase.
If you create an account, submit a review, upload content, send photos or videos, or provide feedback, you must ensure the information is accurate and lawful, and does not infringe anyone else's rights.
You must not submit content that is unlawful, abusive, defamatory, obscene, misleading, infringing, harmful, fraudulent or contains malware.
By submitting reviews, comments, photos, videos or other content, you give us a non-exclusive, royalty-free licence to use, display, reproduce and publish that content for customer support, warranty assessment, repair assessment, marketing, review, dispute resolution or business purposes, where lawful and appropriate.
You must not misuse our website. You must not:
We may restrict, suspend or terminate access to our website or services if we reasonably believe there has been misuse.
All website content, logos, product copy, guides, images, page layouts, graphics and materials are owned by Electric Scooters London / ECOMOVE UK Ltd or our licensors, unless otherwise stated.
You may not copy, reproduce, distribute, scrape, publish, modify, sell or commercially exploit our website content without written permission.
Our website may contain links to third-party websites, manufacturers, payment providers, finance providers, review platforms, video platforms, social media pages or tools.
Third-party services are provided by their own operators and may be subject to their own terms, privacy policies and conditions. We are not responsible for third-party websites, content, decisions, policies or services.
We may correct errors, inaccuracies, or omissions, and update product information, prices, availability, delivery information, policies, or website content at any time.
We do not guarantee that the website will always be available, uninterrupted, secure or error-free.
We are not responsible for delays or failures caused by events outside our reasonable control, including but not limited to supplier delays, manufacturer delays, customs delays, courier disruption, strikes, transport issues, extreme weather, fire, flood, war, terrorism, civil unrest, pandemics, government action, utility failure, technical failure or supply chain disruption.
Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, breach of statutory duty, or any liability that cannot legally be limited or excluded.
We are not responsible for losses, damage, injury, fines, penalties, seizure, insurance issues, or legal consequences caused by unlawful use, misuse, poor maintenance, unsafe riding, use outside the manufacturer's guidance, unauthorised modification, commercial use where not permitted, or use in unsuitable conditions.
We are not liable for indirect or consequential losses, including loss of profit, loss of income, loss of business, loss of opportunity or loss of use, except where required by law.
Subject to the above, our total liability for losses arising from a purchase will not exceed the amount paid for the relevant goods or services, except where a higher liability applies by law.
You agree to be responsible for claims, losses, damages, penalties, costs or expenses arising from your unlawful use, misuse, unauthorised modification, unsafe operation, breach of these Terms or breach of applicable law, except where our negligence, breach of statutory duty or breach of your statutory rights cause the issue.
We use personal information in accordance with our Privacy Policy. Please read it carefully to understand how we collect, use, store and share personal information.
If any part of these Terms is found to be unlawful, invalid or unenforceable, the remaining parts will continue to apply.
We may update these Terms from time to time to reflect changes in our business, website, services, products, law or policies.
The latest version will be posted on this page with the updated date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.
These Terms are governed by and interpreted in accordance with the laws of England and Wales.
The courts of England and Wales shall have non-exclusive jurisdiction, subject to any mandatory consumer rights that apply in your place of residence.
For questions about these Terms & Conditions, please get in touch with us:
Email:
support@electricscooterslondon.com
Phone:
020 8703 5387
