Terms & Conditions

Last updated: 2 October 2025

1. Who We Are

This website is operated by ECOMOVE UK Ltd, trading as Electric Scooters London ("we", "us", "our")—registered/trading address: 11 Campbell Road, London TW2 5BY, United Kingdom.
Email: support@electricscooterslondon.com
Company No: 12086772

Shopify Inc. provides the e-commerce platform we use to sell our products and services to you.

2. Scope & Acceptance

By accessing our site and/or placing an order, you agree to these Terms & Conditions and any policies referenced here (including our Privacy Policy, Returns & Refunds Policy, and Legal Policy). If you disagree, you must not use the site or purchase from us.

3. Eligibility & Responsible Use

• You must be at least 18 years old (or have consent from a parent/legal guardian) to purchase.
• You must not use our products for any illegal or unauthorised purpose, and you must comply with all applicable laws.
• You must not transmit malware, spam, or any harmful code.

4. Important UK Legal Notice (E-Scooters)

Use of privately owned e-scooters on UK public roads, pavements, and cycle paths is currently restricted by law. Unless legislation changes, they may only be used on private land with the landowner's permission. You are responsible for compliance with local laws and regulations.

5. Ordering & Contract Formation

• Your order is an offer to buy. We will email to acknowledge receipt; acceptance occurs only when we dispatch the goods and send a dispatch confirmation.
• We reserve the right to refuse or cancel an order (for example, due to stock issues, pricing errors, suspected fraud, or regulatory reasons). Any payment taken will be refunded.
• If you purchase a pre-order/back-order item, dispatch times are estimates and are subject to change.

6. Prices, Taxes & Payment

• All prices are shown in GBP (£) and include UK VAT where applicable.
• We reserve the right to change prices at any time before accepting your order.
• Payment is due in full at checkout using approved payment methods.

7. Delivery, Risk & Title

• Delivery timescales shown at checkout are estimates and not guarantees.
• Risk in the goods passes to you upon delivery. Title passes once we receive full payment.
• We deliver within the UK unless otherwise agreed.

8. Your Right to Cancel (Distance Sales)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 calendar days from the day after delivery to cancel your online order for any reason. Please follow the steps in our Returns & Refunds Policy.

• Goods must be returned unused, in original packaging, and in resaleable condition (unless they are faulty or misdescribed).
• You are responsible for return shipping costs unless we agree otherwise or the item is faulty/misdescribed.
• We may deduct for loss of value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

9. Faulty or Misdescribed Goods

Your statutory rights under the Consumer Rights Act 2015 apply. If goods are faulty or not as described, you may be entitled to a repair, replacement, or refund. Contact us promptly at support@electricscooterslondon.com.

10. Product Information & Safety

• Specifications and descriptions are based on manufacturer information and are subject to change without notice.
• Always read and follow manufacturer instructions. Wear appropriate protective equipment (e.g., helmet) and use responsibly.
• Colour/finish may vary due to manufacturing runs and display differences.

11. Optional Tools & Third-Party Links

We may provide access to third-party tools or link to third-party sites. These are provided "as is" without warranties. We are not responsible for third-party content, sites, terms, or policies. Use at your own discretion.

12. Account, Billing & Fraud Controls

• Provide accurate, complete, and current information and keep it updated.
• We reserve the right to limit or cancel orders (e.g., multiple orders to the same account/address) and may contact you using the details you provided.

13. Intellectual Property & User Content

We or our licensors own the site content. Do not copy, reproduce, or exploit without written permission. If you submit reviews/comments, you grant us a non-exclusive, royalty-free licence to use and display them. Do not post unlawful, infringing, defamatory, obscene, or harmful material, or malware.

14. Errors, Accuracy & Availability

We may correct errors, inaccuracies or omissions and change information (including prices, availability and shipping charges) at any time before acceptance/dispatch. We do not warrant that the site will be uninterrupted, timely, secure, or error-free.

15. Warranty & Statutory Rights

Goods are supplied "as described". Manufacturer warranties (if any) apply in addition to your statutory rights. Nothing in these Terms affects your statutory rights.

16. Limitation of Liability

• We are not liable for indirect or consequential loss (including loss of profit), except where required by law.
• Subject to the paragraph below, our total liability for any loss or damage arising out of or in connection with your purchase shall not exceed the price paid for the goods.
• Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under UK law.

17. Indemnity

You agree to indemnify and hold harmless Electric Scooters London, its officers, employees and agents from claims, damages, and expenses (including reasonable legal fees) arising from your misuse of products or breach of these Terms, except where resulting from our negligence or breach of statutory duty.

18. Prohibited Uses

You must not use the site or its content for unlawful purposes, infringe intellectual property rights, upload malware, harvest personal information, or interfere with security features. Breach may result in termination of access.

19. Force Majeure

We are not liable for delays or failures to perform due to events beyond our reasonable control, including but not limited to strikes, lockouts, accidents, acts of God, war, terrorism, civil commotion, pandemics, supply chain disruptions, or failures of utilities/transport.

20. Severance

If any provision is found unlawful or unenforceable, the remaining provisions remain in full force and effect.

21. Entire Agreement & Changes

These Terms, together with the policies referenced herein, constitute the entire agreement between you and us regarding your use of the site and any purchases made through it. We reserve the right to update these Terms by posting a revised version on this page. Continued use constitutes acceptance of changes.

22. Governing Law & Jurisdiction

The laws of England and Wales govern these Terms. The courts of England and Wales shall have non-exclusive jurisdiction.

23. Contact

See also: Returns & Refunds Policy · Legal Policy · Privacy Policy