Legal Policy

Last updated: 31 July 2026

Statutory rights: Nothing in this Legal Policy excludes, restricts or limits any mandatory right or remedy under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If this policy conflicts with a mandatory legal right, the legal right takes priority.
Important safety and legal notice: Electric bikes, electric scooters, batteries, and related products can cause serious injury, fire, property damage, or legal consequences if they are used unlawfully, modified, overloaded, poorly maintained, charged incorrectly, or operated under unsuitable conditions. The owner and rider are responsible for lawful use, appropriate maintenance, pre-ride safety checks and following all supplied instructions.

This policy applies to products, parts, accessories, diagnostics, repairs and other services supplied by ECOMOVE UK Ltd, trading as Electric Scooters London. It explains important legal, safety, and responsibility information and should be read alongside the relevant product description, user manual, safety instructions, our Terms & Conditions, Warranty Policy,  and Returns & Refunds Policy.

This version applies to orders placed and services agreed on or after the date it is published. It does not retrospectively remove or reduce an express promise or mandatory right that formed part of an earlier contract.

Customers and riders must use, charge, store, transport and maintain products safely, lawfully and in accordance with the product description, user manual, warning labels, manufacturer instructions and applicable law.

The customer is responsible for selecting a product suitable for the intended rider, location and use. Relevant considerations include rider age, ability, height and weight; product size and power; load and terrain limits; storage and charging arrangements; transport requirements; maintenance needs; and whether registration, approval, insurance, tax, a driving licence or protective equipment is legally required.

Contact us before ordering if a particular feature, component, compatibility requirement, legal classification or intended purpose is important. Where a customer makes a particular intended purpose known to us and reasonably relies on our advice, nothing in this policy removes any resulting statutory obligation.

It is legal to buy and own a private e-scooter in the UK, but privately owned e-scooters must not be ridden in public. This includes public roads, pavements, cycle lanes, parks and other public land. They may be ridden only on private land with the landowner's permission.

Approved rental e-scooters operating within an official government trial are subject to separate rules. Purchasing an e-scooter from us does not make it part of an approved rental trial and does not authorise public-road use.

Illegal use may result in a fine, penalty points, prosecution, seizure or impoundment. The owner and rider are responsible for checking and complying with current national law, local restrictions and landowner conditions before every use.

Electric Scooters London does not encourage, promote or authorise unlawful use. Images and videos may show controlled private land use or use outside the UK and are for product illustration only; they do not constitute permission to use a private e-scooter in a UK public place.

To be treated as an ordinary bicycle for UK road use, an electric bike must satisfy the requirements for an Electrically Assisted Pedal Cycle (EAPC). In general:

  • it must have pedals capable of propelling it;
  • the motor's maximum continuous rated power must not exceed 250W;
  • electrical assistance must cut off at 15.5 mph / 25 km/h; and
  • the rider must be at least 14 years old.

An electric bike capable of propulsion without pedalling, including some "twist-and-go" throttle models, may require vehicle approval even where its speed is limited. Walk-assist functions and approved vehicles can be subject to different requirements.

A high-powered, unlocked, modified or otherwise non-EAPC electric bike may be treated as a moped or motorcycle. Public-road use can then require vehicle approval, DVLA registration, insurance, tax where applicable, the correct driving licence, an approved helmet, number plates and compliance with construction-and-use rules.

A product description stating "off-road", "private land", "unlockable" or a higher motor output does not mean that the product is road legal. The owner and rider must confirm the legal status of the exact configuration before using it in public.

"Private-land use" means use on land that is genuinely private and with the landowner's express permission. A trail, car park, estate road, park, common, forestry track or other area does not become private merely because it is away from a main road or described informally as off-road.

Products must not be used for racing, jumping, stunts, passenger carrying, towing, commercial delivery, rental, hire, competition or extreme terrain unless the product was expressly designed and sold for that purpose.

The stated maximum rider or combined-load limit must not be exceeded. A maximum load is a structural limit, not a guarantee that every rider within that weight will be able to use the product safely or achieve advertised performance.

Any loss, damage, fine, penalty, seizure or injury caused by unlawful use or use outside the product's stated purpose is the responsibility of the person whose conduct caused it. This does not exclude an unrelated inherent defect or liability that cannot lawfully be excluded.

Product descriptions, specifications, images, dimensions, weights, range estimates, speed figures, motor ratings, battery information and component details are prepared in good faith using information available from manufacturers, distributors, technical documents and our own checks.

We take reasonable care to keep material information accurate. The product supplied must match its contractual description in all material respects. Nothing in this policy permits us to supply a materially different product or reduce an agreed specification without the customer's consent.

Manufacturers may make minor production changes between batches, including changes to colour shade, graphics, tyres, displays, brakes, cables, fasteners or equivalent components. A non-material substitution may be made where the replacement is compatible and of reasonably equivalent or better function and quality. If we become aware, before dispatch, of a material change affecting the customer's order, we will explain it and provide any cancellation or other rights required by law.

Images are illustrative, and screen settings can affect colour. Accessories, scenery, riders, and protective equipment shown in an image are not included unless the product description or order confirmation states they are.

If an exact measurement, component brand, colour, connector, legal classification or compatibility point is essential, ask us to confirm it before ordering. This request does not reduce our responsibility for an express statement or advice that forms part of the contract.

Unless expressly stated as a guaranteed minimum, "up to" figures describe a maximum or estimate achieved under particular test or favourable conditions. They are not a promise that every rider will achieve that result.

Actual speed, range, hill performance and charging time can vary materially with rider and cargo weight, terrain, gradient, wind, temperature, tyre pressure, riding mode, acceleration, stops, battery age and charge level, maintenance, legal speed settings and riding style.

Peak, maximum and continuous-rated motor outputs are different measurements and must not be treated as interchangeable. The legal classification of an electric bike is determined by the applicable law and the product's approved configuration, not simply by the largest number used in marketing.

Water-resistant does not mean waterproof. An IP rating does not permit submersion, pressure washing, riding through deep or standing water, or unlimited exposure to rain. Impacts, open housings, damaged seals, wear, modifications, or poor maintenance can also reduce water protection.

Electric bikes and e-scooters are vehicles containing safety-critical parts that loosen, wear and require regular adjustment, inspection and replacement. Routine maintenance is the owner's responsibility and is not a manufacturing fault.

Before every ride, the rider should check, as applicable:

  • brake operation, brake-pad wear and lever condition;
  • tyre condition and pressure, wheels, axles, spokes and wheel fasteners;
  • handlebars, stem, folding mechanisms and safety catches;
  • frame, fork and suspension for looseness, cracks, impact or damage;
  • controls, display, throttle or pedal assistance, lights and warning messages;
  • battery security, cables, connectors and charging ports; and
  • important bolts and fittings for correct tightness.

Customers must arrange adjustment, maintenance and servicing at the intervals stated in the manual and whenever wear, looseness or abnormal operation appears. Tyre pressure checks, brake adjustments, bolt tightening, lubrication, puncture repair, and replacement of worn consumables are normal owner maintenance tasks.

If anything feels loose, damaged, unusually hot, noisy, unstable or unsafe, stop using the product immediately. Continuing to ride after a warning sign can increase damage and risk and may affect a claim where that continued use caused or materially contributed to the problem.

Suitable protective equipment, including a properly fitted helmet, is strongly recommended. Riders must adapt their speed to their ability, visibility, surface conditions, weather, and stopping distance.

Lithium-ion batteries must be used, charged, transported and stored with care. Follow the manual and every warning supplied with the battery and charger.

  • Use only the correct, undamaged charger supplied with or expressly approved for the exact battery.
  • Charge on a stable, dry, non-combustible surface with adequate ventilation, away from combustible materials, heat, and direct sunlight.
  • Do not charge in an escape route, block an exit, cover the charger, use a damaged extension lead, or leave a battery charging while asleep or away from the premises.
  • Do not charge below or above the temperature limits in the instructions and allow a hot or cold battery to reach an appropriate temperature first.
  • Do not open, puncture, crush, modify, short-circuit or attempt a cell-level battery repair.

Stop using and charging a battery that is swollen, leaking, punctured, crushed, unusually hot, making an unusual sound, producing an unusual smell, showing heat damage or behaving abnormally. Keep people away and call 999 if there is smoke, fire or immediate danger.

Do not post or courier a damaged or potentially unsafe lithium battery without our specific instructions. Carriers impose strict packaging and dangerous-goods restrictions, and an undeclared unsafe battery can endanger people and property.

Battery capacity and range naturally reduce with age, charging cycles, temperature and use. Damage or deterioration caused by deep discharge, unsuitable storage, water ingress, impact, an incompatible charger, an opened case or failure to follow charging instructions is not covered by our commercial warranty where that event caused or materially contributed to the issue.

Speed-unlocking, limiter removal, tuning, firmware changes, controller or battery replacement, altered wiring, and incompatible parts can affect the product's safety, braking distance, heat generation, structural loading, legal classification, insurance position, and warranty assessment.

A product that met EAPC or other legal requirements when supplied may cease to comply after modification. The person making or using the modification is responsible for checking the approval, registration, insurance, and licensing requirements before use.

Our commercial warranty does not cover any fault, failure, or damage caused or materially contributed to by unauthorised modification, tuning, speed-unlocking, dismantling, third-party repair, or an incompatible component. An exclusion concerning one component does not automatically defeat an unrelated statutory claim concerning another component.

Electric Scooters London is not responsible for an unsafe or unlawful third-party alteration or for loss directly caused by that alteration, except to the extent that our own breach, negligence or other legally non-excludable responsibility caused the loss.

We will perform contracted diagnostics, repairs and servicing with reasonable care and skill. Assessment is based on the symptoms, history, condition and access available at the time. Some faults are intermittent, concealed, interconnected or visible only after disassembly, extended testing or repair of an initial fault.

Workshop intake, preliminary advice, an error code or the fact that a product does not operate does not establish the cause or acceptance of warranty liability. We may inspect diagnostic data, water indicators, corrosion, connectors, settings, mileage, wear, impact, maintenance and modifications.

Unless the agreed service expressly includes them, we are not responsible for correcting pre-existing faults, concealed damage, previous poor work, unrelated wear, water damage, incompatible parts or problems outside the authorised work. This does not exclude responsibility for damage caused by our failure to use reasonable care and skill.

A quotation or estimate is based on the information available at the time. If further work or parts become reasonably necessary, we will seek the customer's approval before carrying out additional chargeable work, except for limited work reasonably required to make an immediate danger safe.

If inspection establishes no covered or statutory fault, or finds that the issue was caused by wear, impact, water, neglect, misuse, alteration or another excluded cause, a reasonable diagnostic, transport, packaging, parts or approved labour charge may apply where disclosed and agreed.

Do not commission a third-party repair, recovery, report or replacement at our expense without our prior written agreement, except where urgent action is reasonably required for safety or mandatory law provides otherwise. Preserve photographs, reports, invoices and removed parts.

Electric Scooters London's own voluntary commercial warranty lasts for six calendar months from delivery and no longer. It covers only confirmed manufacturing defects, subject to the scope, procedures, conditions, and exclusions in our Six-Month Limited Commercial Warranty Policy.

The six-month commercial-warranty period does not restart or extend following troubleshooting, diagnosis, repair, supply of a replacement component or replacement under that warranty. A separate manufacturer guarantee, if one exists, is the manufacturer's promise and does not extend Electric Scooters London's own commercial warranty.

A reported problem, error code, reduction in range, or loss of operation does not, by itself, establish a manufacturing defect. We may require reasonable photographs, video, product and serial information, maintenance history, remote troubleshooting and physical inspection.

An accepted commercial warranty claim may be resolved, at our reasonable option, through technical correction, a component repair, or an equivalent replacement. The commercial warranty does not automatically create a right to reject the complete product or receive an immediate full refund.

The commercial warranty is additional to statutory consumer rights and does not replace, restrict or shorten them. Within the first six months, a fault relevant to the statutory remedies is generally presumed to have existed at delivery unless we establish otherwise or that presumption is incompatible with the nature of the goods or fault. After six months, the consumer will normally need to establish that the underlying defect was present when the goods were supplied.

This current six-month wording applies prospectively. It does not retrospectively reduce a longer express warranty or guarantee that formed part of an earlier order.

Qualifying distance purchases normally carry a 14-day cancellation period. Different rules apply to faulty goods, in-store purchases, personalised goods, services, handling beyond reasonable inspection and other circumstances.

A non-faulty distance-order return may be at the customer's direct cost where that responsibility was properly disclosed. Handling beyond what would reasonably be permitted in a shop may result in a deduction reflecting the actual reduction in value. Statutory fault returns and remedies are handled in accordance with applicable law.

For the complete notice, return process, condition assessment, costs and refund timescales, read our Returns & Refunds Policy. Nothing in this Legal Policy replaces or reduces a mandatory cancellation or refund right.

Nothing in this policy excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of mandatory statutory rights, or any other liability that cannot legally be excluded or limited.

For consumer purchases, we remain responsible for loss or damage that is a reasonably foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for loss that was not caused by our breach, was not reasonably foreseeable, or could reasonably have been avoided or reduced by the customer.

We are not responsible for injury, damage, fines, penalty points, prosecution, seizure, impoundment, insurance consequences or other loss to the extent that it was caused by the rider's or owner's unlawful use, collision, reckless operation, overloading, ignored warning, inadequate maintenance, incompatible equipment, unsafe charging, unauthorised modification or use outside the product's instructions.

A customer is responsible for reasonable direct loss or damage to us or our property to the extent that the customer's unlawful use, deliberate recklessness, material misrepresentation, unsafe return, unauthorised alteration, or other wrongful conduct. We will not seek recovery for loss that the customer did not cause or for our own breach, negligence or failure to meet a mandatory duty.

Our voluntary commercial warranty does not itself provide compensation for inconvenience, loss of use, travel, storage, substitute transport, missed work, unauthorised third-party repairs or business loss. This does not remove a separate right to recover a loss where the customer is legally entitled to it.

Where a product is purchased wholly or mainly for business purposes, consumer remedies may not apply. Business customers should obtain written commercial-use and liability terms before purchase.

14) Website Content and Intellectual Property

Website text, original images, logos, graphics, guides, videos, documents, designs and other content are protected by copyright, trade-mark and other intellectual-property laws and are owned by ECOMOVE UK Ltd or used under licence, unless stated otherwise.

Unauthorised reproduction, commercial republication, impersonation, removal of ownership information or systematic extraction for a competing commercial service is prohibited except where permission or law allows it.

This clause does not prohibit ordinary links to public pages, lawful quotation, customer sharing, product-feed use that we authorise, or ordinary indexing and previews by search engines and services permitted by our technical access settings.

If you believe material on our website infringes copyright or another intellectual-property right, email support@electricscooterslondon.com and provide:

  • your full name and contact details;
  • identification of the protected work or right;
  • the exact URL and description of the material complained about;
  • evidence that you own the right or are authorised to act for its owner; and
  • an explanation of why you believe the use is unauthorised.

We may request further evidence, temporarily restrict access during the investigation, contact the person who supplied the content, or reject an unsupported or abusive complaint.

This Legal Policy and any contracts governed by it are interpreted under the law of England and Wales.

The courts of England and Wales have non-exclusive jurisdiction. A consumer living elsewhere retains any mandatory right to bring proceedings in, or rely on the mandatory law of, another competent jurisdiction where applicable.

Legal entity: ECOMOVE UK Ltd
Trading name: Electric Scooters London
Company number: 12086772
Registered in: England and Wales

Trading and workshop address:
Electric Scooters London / ECOMOVE UK Ltd
11 Campbell Road
Twickenham
London TW2 5BY
United Kingdom

Registered office:
First Floor Left
33 Roebuck Road
Hainault Business Park
Hainault, Ilford IG6 3TZ
England

Email: support@electricscooterslondon.com
Phone: 020 8703 5387
Contact form: Contact Electric Scooters London