Shipping Information

At Electric Scooters London, we aim to deliver your new e-scooter, e-bike, part or accessory quickly and safely, with clear communication throughout the process. This page explains our delivery areas, estimated timescales, tracking, pre-orders and arrangements for larger items.

Where We Deliver

  • Mainland United Kingdom: We deliver to most standard mainland UK addresses. Unless a restriction is shown on the product page or at checkout, customers at these addresses may place their orders normally.
  • Northern Ireland, remote UK areas and islands: Please get in touch with us before placing an order. Availability depends on the product's size, weight, lithium battery restrictions and the courier services available to your postcode. Additional charges or longer delivery times may apply.
  • European Union: Customers in EU countries must contact us before placing an order. We will confirm whether the selected product can be delivered, together with the estimated shipping cost, delivery time and any applicable restrictions.
  • United States and Canada: Customers in the USA and Canada must contact us before placing an order. Some products cannot be shipped due to local regulations, courier limitations, or lithium battery transport restrictions.

Delivery Times

For most in-stock products delivered to mainland UK addresses, our estimated delivery time is 2–3 business days from the order date. This normally includes:

  • Order processing and dispatch: 1–2 business days.
  • Courier transit: approximately 1 business day after dispatch.

Business days are Monday to Friday, excluding UK bank holidays. Orders placed during weekends or bank holidays begin processing on the next business day.

A different estimate may apply to pre-orders, supplier-dispatched products, oversized items, specialist or two-person deliveries, remote locations and products requiring additional preparation. Where a different timeframe is displayed on the product page or at checkout, that product-specific estimate applies.

Delivery dates are estimates rather than guarantees. Courier disruption, adverse weather, peak periods, public holidays, customs processing and circumstances outside our reasonable control can occasionally cause delays.

Pre-Orders

Selected products may be available for pre-order. When you place a pre-order:

  • The product page will show the latest estimated stock-arrival or dispatch date available to us.
  • The estimated date may change due to manufacturing, freight, customs, or supplier delays.
  • We will contact you if we receive a significant change to the expected timeframe.
  • Your order will be dispatched as soon as the stock arrives, is allocated to your order and has passed the necessary checks.

International Orders

International delivery is not automatically available for every product. Customers in the European Union, United States or Canada must contact us and receive confirmation before placing an order.

Please provide your complete delivery address and the name or link of the product you wish to purchase. We will confirm:

  • Whether the product can be shipped to your destination.
  • The estimated delivery time and shipping cost.
  • Any lithium battery, courier or local regulatory restrictions.
  • Whether customs duties, local taxes or import charges may be payable.

Please do not place an international order until delivery availability and costs have been confirmed in writing by us.

Couriers and Tracking

  • We use established national and international couriers appropriate for the product's size, weight and destination.
  • Once your order has been dispatched, you will normally receive a dispatch confirmation email containing tracking information.
  • Tracking may take several hours to update after the parcel has been collected and scanned by the courier.
  • Large or specialist deliveries may use an appointment-based service and may not provide standard parcel tracking.

Delivery Charges

  • Any applicable delivery charge for a standard mainland UK order will be shown at checkout before you complete your purchase.
  • Additional charges may apply to Northern Ireland, remote locations, islands, international destinations, oversized products or specialist delivery services.
  • Delivery availability and charges for these destinations must be confirmed with us before an order is placed.

Packaging and Assembly

  • Your e-scooter or e-bike will normally arrive securely boxed in the manufacturer's packaging or a suitable protective shipping carton.
  • Some basic final assembly may be required, such as fitting or aligning the handlebars, front wheel, pedals, display or accessories.
  • Please follow the manufacturer's instructions and check all safety-critical components before using the product. Contact us if you are uncertain about assembly.
  • Please retain the box, internal protection and packaging until you are satisfied with the product, as suitable packaging may be required for a return, collection or warranty assessment.

If Your Parcel Arrives Damaged

If the parcel or product appears damaged when delivered:

  • Ask the driver to record the visible damage when delivery is accepted, where possible.
  • Take clear photographs of every side of the outer box, the shipping label, internal packaging and any product damage.
  • Keep the product and all packaging while the matter is being investigated.
  • Contact us as soon as possible with your order number, photographs and a description of the damage so we can assist you.

Missed Deliveries and Re-Delivery

  • If nobody is available to accept delivery, the courier may leave instructions, attempt delivery to an authorised neighbour or safe place, or take the parcel to a depot or collection point.
  • Please follow the courier's tracking information and instructions to arrange another delivery or collection.
  • Reasonable additional charges may apply where repeated delivery attempts fail, an incorrect address is supplied, or delivery is refused without prior agreement.

Click and Collect

Collection from our Twickenham shop may be available for selected products. Please get in touch with us before ordering or travelling so we can confirm the stock location, preparation requirements and a suitable collection time.

Questions About Shipping?

If you have questions about delivery times, pre-orders, tracking or delivery to your address, please get in touch with us before ordering:

For the full terms governing delivery, cancellations and returns, please read our Shipping Policy and Returns & Refunds Policy.