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No issues at all, very happy with the product and the customer service. Thank you.
Had this bike for a couple of weeks now and can only say positive things about it
Just can't beat it for value for money .
For an entry level price soft mountain bike it's perfect , great battery life / power easy to set up and use does exactly what I wanted for a fraction of the price . Also well worth noting the price of a replacement battery if required compared to other brands
I was going to spend £3k on a ebike but after a little more research I settled on this for £800. Glad I did because this excedes my expectations. Superb for the money 👍
The bike arrived in good time (less than 10 days, shipped across to N.Ireland), it even arrived 1 day earlier than scheduled by courier. This is good considering it's near impossible to get anything with a lithium battery posted over here.
Came in a big box and was well padded and secured. The only gripe was it had lots of white polystyrene blocks inside which can break apart under pressure (just keep a brush or vacuum nearby). Also save the box if you have space.
Important to unpack slowly, and remove the large outer securing brass staples on the box, before even trying to open as they have sharp edges (like oversized staples), do this before anything else, to avoid a scratch.
The assembly was straightforward, but would recommend watching u-tube videos rather than the manual, prior, just to help the overall process and as a visual refresh.
Best to be assembled by an adult, or 16yo at the youngest, as some parts are heavy and requires some dexterity, and common sense with light tools. Again just take your time, double check everything. Even wait to the next day before taking it out on the road.
Things like the seat and front wheel only take seconds to secure, however one easy error was to place the front fork the wrong way round (as per it's arrived position in the box), which made putting the front light on near impossible (the black bracket on the fork should face the front).
Only realised this the next day after a quick spin on it, and comparing online visuals. Easy to resolve in any case, just take wheel off, spin forks and reattach.
The weird black metal bracket didn't feature on the small manual: this is simply a protection type bracket that sits over the rear gears, there are two small holes already in the rear frame-forks, don't loose any washers as they are small and assist in securing to the frame in the long term.
It did have a throttle in the box which is a bonus over other models.
Again see u-tube for best instructions, and disconnect when on public roads, but useful to keep for weekends, if going off-road or on private land and of a suitable responsible age.
The rear reflector is a tricky thing to attach (needs star screwdriver), however would recommend buying an after-market bright rear flashing light instead.
The front light (included) is good and bright, hold down the '+' symbol on the control to activate, the light symbol will show on display when on.
About 2 weeks in, and the performance and usability are slightly above expectations for this price point, it's not a speedy moped or small motorbike, but is nimble, and suitable for messages around town. Also it copes with slightly steep hills pretty well, just drop a gear if it ever slows, keep on assist level 5 and pedal.
The battery is holding up well, haven't charged yet, and nearly 20miles in.
The riding position is high and confident, great on town roads (slightly bumpy areas can be avoided by unlocking the front suspension), however would not use on any real mountain bike forest trials or wild fields.
For the long term, best to invest on a small luggage rack for the back, flashing rear lights, a right hand wing mirror (to view the rear), the seat is fine (above average), but can also be upgraded even for more comfort.
There is only space for a very very small water bottle holder on the top of the upper frame (using ties and Velcro), this is to be expected due to the large battery.
Besides as it's powered, you can afford to carry a small rucksack on your back or fit rear above wheel type luggage rack for any water bottles.
A good helmet (with back light) is essential, perhaps bright yellow padded gloves as it gets closer to winter. Bright clothes in general are good on the road.
If you wanted to go full out could by after-market remote control flashing indicators, and a air-horn type bell. Along with big mudguards it becomes nearly visually equivalent to a sub-50cc (2.5HP) moped, perhaps e-power comparable to a 20cc engine (1HP).
The stand is very secure, would recommend buying a good 2meter cable lock, perhaps with combination padlock (no keys to loose), and parking at a prominent lamppost when shopping etc. Vibration locks are also an idea, if not too windy to be set off.
Came without mud-guards but these can be acquired for next to nothing in pound-shops and bolted or zip-tied on to front and back.
Haven't used in the rain yet (rain and any biking is best avoided, generally) however the tyres are more secure than the thin ones on unpowered racer type bikes.
If you have to travel in the rain there are also after-market battery covers available (ventilated neoprene), and a light but padded jacket would be ideal.
Overall this model is of a very good, attractive and masculine design (the other trekking type ones with the lower bar, might be better for females).
A medium to large type size (18) which is the size to suit most people 5-6 to 6-2. A spare ba...
Bike came well packed no issues, assembly was easy only criticism I have is selecting some of the gears are crunchy apart from that I’m impressed with the bike and would recommend it